Jordan Chandra
Kingsford
Summary
Experienced team leader with a talent for directing workgroup activities, developing strategies, providing training, setting goals, and obtaining team feedback. Possesses excellent interpersonal and communication skills, effectively communicating goals and vision for success with a can-do attitude. Skilled problem solver and networker who cultivates positive support and guides teams towards achieving organizational goals. Strong facilitator with a proven ability to work cross-departmentally to drive results.
Overview
6
6
years of professional experience
Work History
Customer Service Manager in Training
Myer Bondi
04.2023 - Current
- Supervised employees and assessed performances to determine training needs
- Followed through with customer requests to resolve problems.
- Trained and regularly mentored team members on key KPI's also providing strategies and customer service techniques.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Took ownership of customer issues and followed problems through to resolution.
- Assisted customers with pricing questions, inventory availability and product information
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Loan Officer
Westpac
01.2021 - 01.2022
- Originated, reviewed, and closed bank guarantees.
- Maintained strict confidentiality of bank records and client information.
- Effectively used software such as excel, word document and Loan IQ.
- Completed Westpac wide standards and modules.
- Proactively identified solutions for customers experiencing issues.
- Complied with regulatory requirements of Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Effectively communicated across other departments within Westpac as well as clients.
- Completed high volumes of data analysis and entry while also completing administration task.
Team Leader
KFC Eastgardens
05.2019 - 10.2022
- Experience Mentored and guided employees to foster proper completion of assigned duties.
- Led team members while providing exceptional customer service.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Monitored operating machinery to assess progress, adjust settings and maintain production speeds.
- Cross-trained and provided backup support for organizational leadership.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Handled and stored food to eliminate illness and prevent cross-contamination.
Education
Bachelor - Professional Accounting
Macquarie University
High School Diploma - undefined
Marcellin College Randwick
Sydney, NSW01.2021
Primary Education - undefined
Our Lady of the Rosary Kensington
Sydney, NSW01.2015
Skills
- Team Oversight
- Staff Management
- Guest Services
- Client Support
- Quality Management
- Daily Workflow Improvement
- Safety processes and procedures
- Staff education and training
- Cash Handling
- Product Knowledge
- Problem-Solving
- Issue resolution
- Sales promotion
- Staffing coordination
- Complaint resolution
- Training and mentoring
- Metric tracking
- Decision-Making
- Critical Thinking
- Dependable and Responsible
Certifications
Certificate II in Kitchen Operations
Current RSA
Current First AID and CPR
Timeline
Customer Service Manager in Training
Myer Bondi
04.2023 - Current
Loan Officer
Westpac
01.2021 - 01.2022
Team Leader
KFC Eastgardens
05.2019 - 10.2022
High School Diploma - undefined
Marcellin College Randwick
Primary Education - undefined
Our Lady of the Rosary Kensington
Bachelor - Professional Accounting
Macquarie University
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