Summary
Overview
Work History
Education
Skills
Certifications
Timeline
Generic

Jordan Chandra

Kingsford

Summary

Experienced team leader with a talent for directing workgroup activities, developing strategies, providing training, setting goals, and obtaining team feedback. Possesses excellent interpersonal and communication skills, effectively communicating goals and vision for success with a can-do attitude. Skilled problem solver and networker who cultivates positive support and guides teams towards achieving organizational goals. Strong facilitator with a proven ability to work cross-departmentally to drive results.

Overview

6
6
years of professional experience

Work History

Customer Service Manager in Training

Myer Bondi
04.2023 - Current
  • Supervised employees and assessed performances to determine training needs
  • Followed through with customer requests to resolve problems.
  • Trained and regularly mentored team members on key KPI's also providing strategies and customer service techniques.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Took ownership of customer issues and followed problems through to resolution.
  • Assisted customers with pricing questions, inventory availability and product information
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Loan Officer

Westpac
01.2021 - 01.2022
  • Originated, reviewed, and closed bank guarantees.
  • Maintained strict confidentiality of bank records and client information.
  • Effectively used software such as excel, word document and Loan IQ.
  • Completed Westpac wide standards and modules.
  • Proactively identified solutions for customers experiencing issues.
  • Complied with regulatory requirements of Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Effectively communicated across other departments within Westpac as well as clients.
  • Completed high volumes of data analysis and entry while also completing administration task.

Team Leader

KFC Eastgardens
05.2019 - 10.2022
  • Experience Mentored and guided employees to foster proper completion of assigned duties.
  • Led team members while providing exceptional customer service.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Monitored operating machinery to assess progress, adjust settings and maintain production speeds.
  • Cross-trained and provided backup support for organizational leadership.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Handled and stored food to eliminate illness and prevent cross-contamination.

Education

Bachelor - Professional Accounting

Macquarie University

High School Diploma - undefined

Marcellin College Randwick
Sydney, NSW
01.2021

Primary Education - undefined

Our Lady of the Rosary Kensington
Sydney, NSW
01.2015

Skills

  • Team Oversight
  • Staff Management
  • Guest Services
  • Client Support
  • Quality Management
  • Daily Workflow Improvement
  • Safety processes and procedures
  • Staff education and training
  • Cash Handling
  • Product Knowledge
  • Problem-Solving
  • Issue resolution
  • Sales promotion
  • Staffing coordination
  • Complaint resolution
  • Training and mentoring
  • Metric tracking
  • Decision-Making
  • Critical Thinking
  • Dependable and Responsible

Certifications

Certificate II in Kitchen Operations

Current RSA

Current First AID and CPR 


Timeline

Customer Service Manager in Training

Myer Bondi
04.2023 - Current

Loan Officer

Westpac
01.2021 - 01.2022

Team Leader

KFC Eastgardens
05.2019 - 10.2022

High School Diploma - undefined

Marcellin College Randwick

Primary Education - undefined

Our Lady of the Rosary Kensington

Bachelor - Professional Accounting

Macquarie University
Jordan Chandra