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Jordan Clifford
Pascoe Vale,VIC
Summary
A dynamic leader at Australia Post, I excel in strategic thinking and training implementation, enhancing team productivity and fostering innovation. My expertise in LMS and critical thinking significantly improved learning outcomes. I adeptly managed state-wide L&D initiatives, achieving notable efficiency gains and positive stakeholder relations.
Overview
14
14
years of professional experience
Work History
Learning & Development State Manager VIC/TAS
Australia Post
12.2023 - Current
- Provided ongoing training and development opportunities for staff members, fostering a culture of continuous learning and growth.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Maintained open lines of communication with all stakeholders, ensuring alignment on goals and expectations throughout the organization.
- Fostered a positive work environment that promoted collaboration, teamwork, creativity, innovation amongst team members.
- Managed budgets with sound cost control plans and expense tracking systems.
- Maintained positive customer/stakeholder relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Act Learning & Development State Manager WA/SA/NT
Australia Post
12.2024 - 02.2025
- Maintained open lines of communication with all stakeholders, ensuring alignment on goals and expectations throughout the organization.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources.
State L&D Trainer VIC/TAS
Australia Post
08.2015 - 12.2023
- Assisted with reviewing and updating Post+ and POP training materials
- Implement training program with new external stakeholder AJL. Using my understanding of the business needs to create plans to establish efficient ways of completing training.
- Member of the MyDevelopment (LMS) pilot, up skilled colleagues and created learning guides.
- Manage billing and invoicing for Honda HART, Stay Upright and AJL training, while ensure monthly budgets are not exceeded
- Liaise with Honda HART, Stay Upright and AJL, organizing training schedules.
- Created and implemented training schedule for phase 2,3 & 4 eDV rollout in VIC/TAS.
- Influenced and provided input into designing of eDV training material.
- Deliver and facilitate equipment and compliance training while also providing on the job coaching nationally.
State Training Lead VIC/TAS
Australia Post
06.2022 - 04.2023
- Worked closely with implementing Stealth OzPods. Requirements including creating a training plan at trial sites, organising train the trainer sessions for VIC trainers, liaising with Learning Partner to help create training materials.
- Overseen day to day operations and movements of VIC/TAS trainers and assigning them training request received from operations.
- Provided in the moment coaching and guidance for team members. In areas such as training prioritisation, digitalising our admin process and training behaviors.
- Managed VIC/TAS state budget, ensuring monthly budgets were not exceeded.
- Organised forklift licencing, first aid courses and fire warden courses for staff in operations. Processed invoices and had to manage monthly budget limits. Collaborating with external stakeholders on a weekly basis to ensure clear communication of requirements and timely processing and payment of invoices.
- Collaborated with the Rapid Response in implementing phase 4 eDV rollout in VIC/TAS.
- Organised TAS training plan to ensure team had regular footprint to ensure training and compliance requirements were action.
- Evaluated training needs to improve training quality.
- Assessed staff performance and training effectiveness, capitalizing on opportunities to develop new training programs and improve existing courses.
State L&D Manager VIC/TAS
Australia Post
09.2021 - 10.2021
- Worked in conjunction with the Bayswater PDC project team to identify the training requirements of staff and create an implementation plan.
- Constant engagement with Talent Acquisition to understand their capability needs in delivering a successful peak period.
- Lead the onboarding of 6 new team members and assisted in their up skilling.
- Assisted in the planning of national KPI's.
- Seeking out knowledge of others when faced with adversity.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
VIC/TAS/WA Implementation Lead
Australia Post
12.2018 - 07.2019
- SME regarding operational training, helped with identifying critical content and knowledge required in training material.
- Created Coaching conversations courses in LMS
- Oversaw scheduling and coordination of the Change Programs within the business.
- Responsible for constructing yearly national PON induction schedule.
- Supported the coordination of the HSR courses nationally.
- As a conduit between operations and L&D, took on the overall management and planning of Honda HART scheduling. Consulted with managers daily.
- Maintained project schedules by managing timelines and making proactive adjustments.
- Closely collaborated with project members to identify and quickly address problems.
Soft Skilled Facilitator, Implementation Team
Australia Post
06.2018 - 12.2018
- Coordinated and facilitated PON inductions nationally.
- Coordinated and planned coaching calls with PON staff members nationally.
- Consulted with state managers in providing updates and scheduling meetings.
- Trained in delivering Converse training for our leaders.
- Developed and maintained courteous and effective working relationships.
Team Leader
Australia Post
02.2015 - 07.2015
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Led team of 14 members while providing exceptional customer service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to safety.
Postal Delivery Officer
Australia Post
05.2011 - 02.2015
- Delivered on all modes of delivery at multiple delivery centres.
- Health and Safety Representative.
- Directly interacted with customers to deliver mail and packages.
- Carried out day-day-day duties accurately, efficiently and safely.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Education
Certificate IV - Training And Assessment (TAE40116)
TAE Training Academy
12.2019
Certificate IV - Training And Assessment (TAE40110)
Swinburne University
11.2016
Assumption College
Kilmore10.2010
Skills
- Thinks digital
- Prioritizing
- Connects with others
- Flexible & Adaptable
- Leads change
- Self-Motivated
- Strategic thinking
- Training Implementation
- Critical Thinking
- Influences outcomes
- Strategic planning
- Problem-solving
- Attention to detail
- Adaptability and flexibility
- Relationship building
Software
Microsoft 365 applications
Copilot
SuccessFactors LMS
SAP - Invoicing
Mondaycom
Avature recruitment tool
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Career advancementCompany CultureWork-life balanceAccomplishments
- Lead team of up to 18 team members.
- Achieved implementation of fleet vehicles through effectively working in conjunction with project teams.
- Achieved positive budget results through effective forecast planning and travel management .
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
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