Summary
Overview
Work History
Education
Skills
Timeline
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Jordan Cunningham

Sydney,NSW

Summary

Driven technical expert with managerial experience, excelling in incident management and team leadership. I lead the development of technical departments through knowledge transfer, adoption of new technologies, and streamlined processes that reduce resolution times and improve efficiency. Skilled in technical troubleshooting and building strong vendor relationships, ensuring smooth support operations and high client satisfaction.

Overview

6
6
years of professional experience

Work History

Manager of Technical Support

RenewCo Solar
08.2024 - Current
  • Served as the Technical Support and data SME for Salesforce implementation, including data importation, manipulation, cleansing, and system readiness
  • Established and optimised the technical support ecosystem with department process documents, support templates, and adoption of new technologies including ticketing, knowledge, and client communication systems
  • Developed comprehensive internal knowledge bases, documenting common issues and resolution paths to increase team efficiency and reduce resolution time
  • Streamlined technical support processes and created structured onboarding workflows for new support staff
  • Managed and delegated daily support operations, ensuring balanced workloads and high-quality service delivery
  • Managed a small team, fostering trust and morale through regular 1:1s, and collaborative team development
  • Acted as the primary liaison between internal stakeholders, board members, and field teams to ensure seamless delivery of technical support
  • Built and maintained relationships with manufacturers to escalate issues and ensure timely, effective support for clients
  • Communicated directly with clients via email and WhatsApp, providing consistent updates and remote technical assistance

Administration & IT Support Assistant

RenewCo Solar
02.2023 - 08.2024
  • Developed internal Python-based quotation tools to automate workflows and increase accuracy for the admin team
  • Created and maintained complex Excel calculators using formulas, conditional logic, and data validation to support quotations, and data entry
  • Provided IT support to staff by troubleshooting laptops, Microsoft 365 systems, and daily software tools to ensure smooth day-to-day operations
  • Used the Microsoft 365 suite (Outlook, Teams, SharePoint, Excel, Word, PowerPoint) to manage administrative processes and support cross-team collaboration
  • Liaised with government agencies, energy retailers, infrastructure operators, and market bodies to ensure compliance and regulatory readiness
  • Collaborated with sales, design, and technical teams to deliver solutions that aligned with business needs and project goals
  • Communicated directly with manufacturers and suppliers to coordinate product support, resolve technical issues, and secure positive client outcomes

Crew Member

United Cinemas
01.2023 - 04.2023
  • Provided friendly, efficient customer service, including ticketing, concessions, and guest assistance.
  • Managed cash and card transactions with accuracy and speed.
  • Maintained theater cleanliness and ensured smooth operations during high-traffic periods.

Crew Member

Hungry Jacks
05.2019 - 06.2021
  • Delivered fast, friendly customer service in both drive-thru and front counter operations.
  • Processed cash, card, and electronic transactions accurately.
  • Trained new team members on service standards and store procedures.
  • Maintained cleanliness and food safety standards in all work areas.

Education

Diploma - Information Technology

University of New England
Armidale, NSW
01-2026

Skills

  • Incident management, demonstrating calm, strategic responses to urgent situations while minimising business disruption
  • Managing customer communications with empathy and clarity, ensuring complex issues are resolved to satisfaction and relationships are strengthened
  • Staff development through continuous feedback, coaching, and growth opportunities, fostering a culture of learning and accountability
  • Technical troubleshooting, combining deep product knowledge and logical reasoning to identify and resolve technical challenges efficiently
  • Building and maintaining productive vendor relationships to support service quality, timely delivery, and cost-effective solutions
  • Analysing complex problems, thinking critically, and developing practical, sustainable solutions that drive team and business success

Timeline

Manager of Technical Support

RenewCo Solar
08.2024 - Current

Administration & IT Support Assistant

RenewCo Solar
02.2023 - 08.2024

Crew Member

United Cinemas
01.2023 - 04.2023

Crew Member

Hungry Jacks
05.2019 - 06.2021

Diploma - Information Technology

University of New England

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Jordan Cunningham