Jordan Darlington
Hervey Bay
Summary
Developed leadership and team management skills in fast-paced environment, consistently ensuring efficient operations and team cohesion. Adept at problem-solving, conflict resolution, and performance improvement, with focus on achieving organisational goals. Looking to transition into new field while leveraging transferable skills to contribute effectively.
Overview
15
15
years of professional experience
Work History
Supervisor
Bunnings Warehouse
02.2012 - Current
- Train staff on best practices to enhance service delivery.
- Work closely with upper management to develop strategies for improving operational efficiency within the department.
- Oversee daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Apply strong leadership talents and problem-solving skills to maintain team efficiency and organise workflows.
- Improve customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organisational goals, fostering teamwork across various functions.
- Implement safety protocols to minimise workplace accidents and maintain compliance with industry standards.
- Monitor workflow processes to ensure accuracy and timeliness of deliverables.
- Track company inventory and note item shortages for future product orders.
- Initiate creative solutions to resolve customer complaints and issues.
- Open and close the store.
Projectionist and Supervisor
Bigscreen Cinema
03.2010 - 02.2012
- Performed scheduled prevention maintenance and emergency repairs to keep projection systems in good working order.
- Interacted with public and internal customers to answers questions and complete ticket and concessions sales and cleaning duties.
- Watched presentation to focus on show quality, technical difficulties, projector light level and film threading.
- Assisted customers with inquiries regarding showtimes, ratings, or other information related to the movie-going experience.
- Collaborated with management to plan special events, including film festivals and private screenings.
- Liaised with theatre ushers and box office cashiers to maintain show start time and communicate issues or concerns.
- Increased customer satisfaction through diligent attention to audio quality and volume control during screenings.
- Supported theatre operations by managing inventory of film prints, organising them for easy access and quick retrieval.
- Promoted a positive work environment by sharing knowledge with coworkers on best practices for successful projectionist performance.
- Expeditiously resolved any unexpected technical difficulties that arose during screenings, minimising impact on audience enjoyment.
- Optimised visual quality by calibrating projector settings according to specific screen dimensions and lighting conditions.
- Demonstrated professionalism by maintaining punctuality, reliability, and a high level of attention to detail in all tasks performed.
- Contributed to team success by cross-training in box office operations, ticket sales, and concessions as needed.
Education
High School Diploma -
Hervey Bay High School
Hervey Bay, QLD10-2009
Skills
- Customer service
- Goal oriented
- Attention to detail
- Employee motivation
- Complex Problem-solving
Staff management
- Team building
- Relationship building
- Priority management
- Reliability
- Verbal and written communication
- Adaptability and flexibility
Timeline
Supervisor
Bunnings Warehouse
02.2012 - Current
Projectionist and Supervisor
Bigscreen Cinema
03.2010 - 02.2012
High School Diploma -
Hervey Bay High School
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