Jordan Davis
Ballarat,VIC
Summary
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 8 years of management performance. Strategic planner talented in seeing multiple options for improvement, operational streamlining and potential growth.
Overview
6
6
years of professional experience
Work History
Area Manager
Bras N Things
10.2022 - Current
- Consistently delivering on key retail metrics across portfolio over $7 million.
- Oversee 7 stores, 14 direct reports, team size of 60+
- Successfully developed talent pipeline to provide senior managers for state.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Achieved high employee retention rates by creating an inclusive work environment where team felt valued and supported.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Organisation, planning & administration - monthly, weekly and daily planning of stock drops, window changes, stock transfer cycles, induction and recruitment timelines
- Salary Management (1.0% under budget) -Roster management of all stores, wage %, productivity
- Sales & KPI management for all stores
- Recruitment, induction, training including group interviews and group inductions
- Succession planning & developing senior managers
- State sales driving - coaching on Empower Service Commitments model, daily review of KPI management and coaching for continuous improvement
- Merchandising - analysing of category performance and creating action to maximise sales, coaching store team to have merchant mindset
- Visual merchandising - leading state campaign change timeline expectations, oversee execution of in store VM strategy and management of task completion
- Health & safety focus - coaching on SWP's, HS incident management and prevention
- P&L accountability - Wages, consumables, contribution and GP %
- Assessing and coaching on stock operations to ease pressure on store teams
Store Manager
Peter Alexander
01.2022 - 10.2022
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings through regular attendance to product Post Season Reviews
- Managed store team successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Participated in state Buddy Manager training program -inducted and completed regular training new store managers
- Adhered to budgeted salaries and productivity
- Controlled shrink and prevented loss through driving customer awareness and LP training with team
- Worked collaboratively with VM & RM to create store floorplans and merchandise new product to brief
- Participated in Post Season product review with Head Office and planning team to articulate and deliver product feedback
- Completed rostering using budgeted hours and wage percentages, while reviewing sales weekly and adjusting roster based on trade
- Coached and drive team to deliver outstanding customer service
- Developed Co-Store Manager into Store Manager role
- Developed Assistant Store Manager into Co-Store Manager role
- Successfully introduced 3-Tier Management system to maximise productivity and growth of regional store
- Coached team members in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Conducted regular performance reviews for team members, providing constructive feedback and opportunities for growth.
Assistant Store Manager
Peter Alexander
10.2021 - 01.2022
- Interviewed, hired, and trained team and equipped to comply with company policies and procedures.
- Drove exceptional customer service standards through regular Connect 4 Sales coaching and feedback with store team
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Identified and managed opportunities of offsite location to maximise SOH during peak trade periods
- Visual Merchandising - collaborated with Store Manager and team to complete campaign window installations in line with VM standards
Flagship Store Manager
Peter Alexander
03.2020 - 10.2020
- Lead a leadership team of 4 and sales assistant team of 50+
- Built effective store schedules based on forecasted customer levels, daily budgets and peak trade periods
- Promoted team collaboration, performance, and efficiency by fostering healthy environments
- Promoted and drove a feedback culture
- Improved stores H+S and Loss Prevention review results through coaching and feedback leading to monthly Tier 1 review results
- Built cross functional relationships with Store Managers, Regional Managers, Visual Merchandisers and product team
- Participated and lead weekly Executive Leadership team store walk throughs discussing sales, merchandising, product and opportunities
- Lead team through Covid Closures and re openings, ensuring store Covid practices adhered to and prioritised team wellbeing
- Collaborated with State and In store VM in completing Peak campaign installations in line with VM strategy and standards
Flagship Store Manager
Bras N Things
08.2019 - 03.2020
- Reported issues to higher management with great detail.
- Drive performance with team by constantly reviewing results and focusing on a continuous improvement approach
- Oversight and leadership of Store Operations day to day
- Rostering for sales engagement to maximise sales and productivity within budget
- Timely and efficient management of stock ensuring store wide adherence to receiving, transfer and dispatch procedures
- Oversee Assistant Store Manager’s execution of in store VM strategy
- Execute window changes, floor changes, sales and promotional events timely and effectively for maximum financial results
- Collaborate with ASM and AM to drive constructive leadership principles in store
- Work collaboratively with Assistant Store Manager and Store Supervisor to identify and manage training and development needs for team within store
- In conjunction with Area/State Manager and Senior People & Culture Advisor, manage performance opportunities of team according to Company policies and processes
- Participated in Senior Store Manager State "Flagship" Days for further collaboration and development of skills
- Attended Talent Engagement Program to develop store recruitment management and interview skills
Store Manager
Bras N Things
01.2019 - 08.2019
- Drive performance with team by constantly reviewing results and focusing on a continuous improvement approach
- Oversight and leadership of Store Operations day to day
- Rostering for sales engagement to maximise sales and productivity within budget
- Timely and efficient management of stock ensuring store wide adherence to receiving, transfer and dispatch procedures
- Oversee Assistant Store Manager’s execution of in store VM strategy
- Execute window changes, floor changes, sales and promotional events timely and effectively for maximum financial results
- Collaborate with ASM and AM to drive constructive leadership principles in store
- Work collaboratively with Assistant Store Manager and Store Supervisor to identify and manage training and development needs for team within store
Store Manager
Bras N Things
01.2018 - 01.2019
- Embraced brand KPIs to identify and manage business growth opportunities within store
- Drive performance with team by constantly reviewing results and focusing on a continuous improvement approach
- Created inclusive relationships and interactions with all customers
- Empowered customers through Empower Service Commitments and behaviours - lead with this to create a high performance in store culture
- Successfully achieved YTD Sales Budget
- Developed succession plan of in store team for Store Supervisor opportunity by providing continued training and coaching
Education
Bachelor of Science - Applied Psychology
Deakin University
Geelong, VIC10.2015
VCE -
Loreto College
Ballarat, VIC12.2012
Skills
- Sales Statistics Analysis
- Team Building Practices
- Time Management
- Profitability Optimization
- Sales Forecasts
- Interpersonal Communication
- Operations Management
- Sales Reporting
- Analytical problem solver
- Pipeline Management
- Team Recruiting and Onboarding
- Interdepartmental Collaboration
Accomplishments
Hanes Retail Excellence Program 2022
Peter Alexander Buddy Manager Program 2021
BNT Talent Engagement Program 2019
BNT Engaged Leaders Program 2017
Timeline
Area Manager
Bras N Things
10.2022 - Current
Store Manager
Peter Alexander
01.2022 - 10.2022
Assistant Store Manager
Peter Alexander
10.2021 - 01.2022
Flagship Store Manager
Peter Alexander
03.2020 - 10.2020
Flagship Store Manager
Bras N Things
08.2019 - 03.2020
Store Manager
Bras N Things
01.2019 - 08.2019
Store Manager
Bras N Things
01.2018 - 01.2019
Bachelor of Science - Applied Psychology
Deakin University
VCE -
Loreto College
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