Jordan Dixon
Lilydale,VIC
Summary
Seeking a full-time role where I can leverage my technical skills and experience in IT support, particularly from my current position at CabMaster Software, to contribute effectively to your organization. I aim to continue developing my expertise in IT and customer service while providing valuable business outcomes.
Overview
5
5
years of professional experience
Work History
IT Support Technician
CabMaster Software
10.2022 - Current
- Provided technical support to end-users, resolving hardware, software, and network issues efficiently
- Assisted in the installation, configuration, and maintenance of company software and systems
- Managed user accounts, permissions, and access rights in various software environments
- Conducted troubleshooting and diagnostics for technical issues, ensuring minimal downtime
- Created and updated documentation for IT processes, user guides, and technical procedures
- Collaborated with the development team to identify and fix software bugs and enhance system performance
- Provided training and support to users on new systems and software, ensuring smooth adoption
- Developed skills in remote support and using ticketing systems to manage and prioritize support requests
- Gained experience in managing network security, including monitoring for potential threats and applying necessary updates.
Production Worker
Frames Now
06.2022 - 09.2022
- Worked in a full-time position at the Frames Now assembly factory, focusing on the dispatch aspect of the production line
- Conducted quality assurance of incoming frames, ensuring they met company standards
- Managed picking and packing of frames, inputting shipment data, and handling frame details in the company system
- Coordinated with courier companies for booking shipments and managed stock logistics, loading, and unloading vehicles
- Developed quality assurance, data entry, and machinery operation skills.
Sales Team Member
NQR Kilsyth
12.2021 - 06.2022
- Served hundreds of customers daily, providing high-quality customer service and support
- Managed stock logistics, inventory, and ensured proper stocking of shelves
- Executed opening and closing routines, maintaining store readiness
- Enhanced customer service skills and learned to work effectively in a fast-paced retail environment.
Work Experience
Parliament of Victoria
06.2019 - 06.2019
- Completed a two-week placement, gaining exposure to the state political system by working in an electoral office for an MP
- Managed correspondence, handled sensitive documents, and conducted media monitoring
- Conducted research and assisted in preparing reports and briefings for the MP.
Education
Google Professional Certification - IT Support
09.2024
VCE -
St Joseph's College Ferntree Gully
10.2021
Certificate III – Applied Language - Italian
01.2018
Skills
- Technical troubleshooting and problem-solving
- Software installation and configuration
- Network setup and maintenance
- Quality assurance
- Customer service excellence
- Data entry and document management
- Time management and organization
- Leadership and teamwork
Timeline
IT Support Technician
CabMaster Software
10.2022 - Current
Production Worker
Frames Now
06.2022 - 09.2022
Sales Team Member
NQR Kilsyth
12.2021 - 06.2022
Work Experience
Parliament of Victoria
06.2019 - 06.2019
Google Professional Certification - IT Support
VCE -
St Joseph's College Ferntree Gully
Certificate III – Applied Language - Italian
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