Jordan Dixson

• Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
• Regularly served VIP's and people of note with warmth, discretion and efficiency.
• Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
• Trained staff members on use of POS system.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.

• Utilizing multiple online customer experience and staff portals
• Audited customer account information to identify issues and develop solutions
• Complying and navigating national compliancy regulation
• Member and staff data entry
• Complying and meeting team goals and KPI's
• Disclaiming information of product disclosure statements
• Answered phone with positive attitude and asked questions to better understand customer needs

• Mentored junior waitstaff to improve their skills and maintain a high standard of service, resulting in a more cohesive team.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Served as a liaison between kitchen staff and guests regarding dietary restrictions or special requests ensuring a pleasant dining experience for all.
• Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
• Developed knowledge on French and European food

References upon request