Jordan Dodds
Melbourne
Summary
Dynamic and results-oriented professional with extensive experience in customer service, business development, and sales leadership. Proven track record of driving revenue growth, cultivating high-performing teams, and implementing innovative solutions in both B2B and B2C markets. Exceptional communication, problem-solving, and leadership abilities foster collaborative environments and achieve organizational goals. Committed to leveraging expertise to enhance customer experiences and drive sustainable business success.
Overview
16
16
years of professional experience
Work History
Sales Manager
HCP Association
01.2024 - Current
- Lead a national sales department of 20, overseeing multiple teams, coaching, onboarding, and performance management.
- Developed and executed national sales strategy, managing high-level client portfolio, forecasts, and revenue targets.
- Rolled out new services and schemes, including CHSP grants and DVA services, achieving measurable revenue growth.
- Implemented team engagement, incentives, and training programs, improving culture and performance.
- Collaborated cross-functionally with marketing, operations, and compliance; managed client complaints at a senior level.
- Consultant → Team Leader → Sales Manager
Team Leader
HCP Association
10.2022 - 12.2023
- Managed 5–7 sales reps; coached, reviewed calls, and ensured 100% target achievement.
- Delivered training plans, vision summaries, and performance improvement initiatives; managed low performers effectively.
- Consultant → Team Leader → Sales Manager
Consultant
HCP Association
02.2021 - 09.2022
- Delivered registration and compliance services for NDIS, Aged Care, Childcare, DVA, CHSP, and grants.
- Consultant → Team Leader → Sales Manager
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Territory Manager
Philip Morris International
01.2020 - 02.2021
- Managed a portfolio of up to 400 stores, driving product range, sales volume, and cabinet visibility.
- Executed national and personal sales plans, leveraging market data and trends.
- Developed retailer relationships, negotiated contracts, and implemented merchandising strategies.
Retention Consultant
Medibank Private
01.2016 - 01.2020
- Assisted agents with floor support, technical issues, and call management.
- Managed complex complaint enquiries and account retention, ensuring positive customer experiences.
- Conducted cover reviews and upselling to increase revenue.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Customer Relations Case Manager
Telstra
01.2012 - 11.2016
- Managed inbound sales, complex complaints, and high-risk customer cases.
- Provided end-to-end moves management and proactive recovery for retention.
- Mentored and trained new team members, fostering engagement and performance.
2IC
YD Clothing
01.2010 - 01.2012
- Managed merchandising, scheduling, and face-to-face sales; achieved high KPIs.
Education
Year 12 -
Shenton College
Cert III - Customer Contact
Skills
- Sales leadership, coaching & mentoring, KPI management, team building
- Strategy formulation, forecasting & trend analysis, client relationship management
- CRM, Microsoft Office, marketing coordination, cross-functional collaboration
- Solution selling
- Key account development
- KPI analysis
- Sales presentation
- Strategic account development
- Sales forecasting
- Risk mitigation
- Lead database management
Timeline
Sales Manager
HCP Association
01.2024 - Current
Team Leader
HCP Association
10.2022 - 12.2023
Consultant
HCP Association
02.2021 - 09.2022
Territory Manager
Philip Morris International
01.2020 - 02.2021
Retention Consultant
Medibank Private
01.2016 - 01.2020
Customer Relations Case Manager
Telstra
01.2012 - 11.2016
2IC
YD Clothing
01.2010 - 01.2012
Cert III - Customer Contact
Year 12 -
Shenton College