Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Jordan Dohle

Townsville,QLD

Summary

I am versatile, honest and hardworking professional, and am currently looking for the opportunity to delve into a new career path.

I hope to provide myself the best opportunity to succeed and surpass all expectations within a job to become a valued team member. Whilst furthering my own practical experience, I will also strive to take on any position in order to meaningfully contribute to the company's success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Youth Care Worker

AbilitiesNQ
04.2023 - Current
  • Completed clear and concise documentation of youth behavior and actions.
  • Evaluated needs of youth and outlined measures to address.
  • Utilized system model to teach youth life skills in accordance with individualized treatment plans.
  • Aided with crisis intervention by redirecting negative behaviors and evaluating potential processes to help young person to navigate emotions and situations independently.
  • Attended treatment team meetings to discuss youth's mental and behavioral progress.
  • Listened to clients' concerns and provided encouragement and support.
  • Supported individuals dealing with mental health and emotional issues, expressing empathy and understanding.
  • Displayed sensitivity to cultural and linguistic needs of the young people.
  • Maintained safe and supportive environment for clients to discuss issues.
  • Assisted with adequate self care for young person.
  • Assisted with aide changes, and general hygiene practices.
  • Provided a safe & homely residential environment for young people through cooking, cleaning and sleepover shifts, as well as constant interaction and support during shifts.

Bartender

The Watermark
03.2023 - 08.2023
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Bar Manager

The Southern Hotel
11.2017 - 02.2023
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs, whilst building an extremely good relationships with staff, and management that allowed for flexibility, and an effective work to life balance.
  • Handled problematic customers through being an articulated communicator and having the knowledge and awareness to adapt quickly to all situations.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills. This is an effective attribute when issues or feedback was given, and changes could be made.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented business strategies, increasing revenue and effectively targeting new markets, through food, beverage, internal promotions and sports.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Maintained strong relationship with local sporting clubs and organized yearly sponsorships and events.
  • Maintain a committed, honest and reliable work ethic, and have the willingness to take on added responsibility.
  • Current RSG, trained in gaming room and competent with Wildcat, Maxing Gaming and TITO.
  • Very extensive knowledge of Keno and TAB.

Administrative Assistant

Vickery Holdings
01.2021 - 08.2021
  • Sorted and distributed office mail
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Interacted with customers both internally and externally.
  • Basic knowledge of MYOB.
  • Filed documents.

Hospitality Worker

Hello Harry
05.2017 - 10.2017
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Delivered excellent customer service to support company reputation and patron satisfaction.
  • Processed payments with focus on accuracy and correct cash-handling procedures.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.

Education

Certificate IV - Child, Youth And Family Intervention

Skills Generation
Online

High School Diploma -

Fairholme College
Toowoomba, QLD
12.2016

Skills

  • Guest Satisfaction
  • Staff Training
  • Verbal and Written Communication
  • Strategic Planning
  • Counting Money
  • Bar Promotional Planning
  • Shift Scheduling
  • Employee Performance Evaluations
  • Teamwork and Collaboration
  • POS Terminal Operation
  • Liquor Law Compliance
  • Mentoring
  • Behavior Management
  • Records Management
  • Positive Reinforcement
  • Substance abuse awareness
  • Life Skills Teaching
  • Family engagement
  • Client Advocacy
  • Problem-solving aptitude
  • Multitasking

Certification

-CURRENT QLD RMLV

-CURRENT QLD APPROVED MANAGERS LICENCE

-CURRENT QLD GAMING NOMINEE CERTIFICATE

-SITHFAB201 Provide Responsible Service of Alcohol
-SITHGAM201 Provide Responsible Gambling Services
-SITHFAB005 Prepare and Serve Espresso Coffee
-SITXFSA001 Use Hygienic Practices For Food Safety

- Hope & Healing

-First Aid

-Medication training

References

Upon Request

 

Timeline

Youth Care Worker

AbilitiesNQ
04.2023 - Current

Bartender

The Watermark
03.2023 - 08.2023

Administrative Assistant

Vickery Holdings
01.2021 - 08.2021

Bar Manager

The Southern Hotel
11.2017 - 02.2023

Hospitality Worker

Hello Harry
05.2017 - 10.2017

Certificate IV - Child, Youth And Family Intervention

Skills Generation

High School Diploma -

Fairholme College

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