Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Jordan Donnelly

Jordan Donnelly

Northrocks,Nsw

Summary

Dynamic professional with extensive experience in customer service and sales, notably at Lorna Jane. Excelled in team development and staff training, boosting customer satisfaction significantly. Skilled in money handling and problem-solving, adept at enhancing client relations and service upselling. Achieved notable KPI goals through effective complaint handling and critical thinking.

I am also a single mother to a baby girl she has just turned one and I have just moved to north rocks seeking to work 2-3 days a week maximum to start off with as I still require time at home with my daughter and arranged care for the days I work. I plan to get straight into working hard and seeking growth to be the best person I can be!

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Lorna Jane
12.2018 - 12.2019

Customer service

Reaching KPI goals

Cleaning

Opening and closing the store

Cash register handling

Selling sportswear clothing

Customer Service Cashier

Wendy's
12.2018 - 12.2019

Preparing food

Customer service

Cash register handling

Cleaning

Food orders

Opening and closing the store

Waitress Trainer

Manager,supervisor
08.2015 - 12.2018

Waitressing

Customer service

Cleaning

Opening the shop

Closing the shop

Food preparation

Cash register handling

Education

Year 12 -

Darwin High School
Darwin City, NT
10.2018

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Money handling abilities
  • Complaint Handling
  • Payment Processing
  • Client Relations
  • Customer satisfaction measurement
  • Product Knowledge
  • Order Processing
  • Team Development
  • Staff Training
  • Sales expertise
  • Service Upselling
  • Stock management

Timeline

Customer Service Representative

Lorna Jane
12.2018 - 12.2019

Customer Service Cashier

Wendy's
12.2018 - 12.2019

Waitress Trainer

Manager,supervisor
08.2015 - 12.2018

Year 12 -

Darwin High School
Jordan Donnelly