Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
CustomerServiceRepresentative

Jordan Duff

Sydney,NSW

Summary

I'm an enthusiastic worker with years of customer service experience and a keen interest in consumer technology. I've been awarded multiple leadership roles and performed to a state level in rowing where teamwork and dedication are crucial. I enjoy a challenge and use what I learn from new experiences to better myself.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work History

Assistant Front of House Manager

Odyssey On The Strand
Townsville, QLD
02.2013 - 12.2017
  • Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve the quality of service.
  • Demonstrated leadership by following proper procedures
  • Managed staff to ensure all procedures were followed correctly and provided training to new staff members
  • Addressed customer complaints/ feedback to ensure all issues were addressed and resolved
  • Adhered to safe work practices, food safety regulations and corporate guidelines.

University Work Placement

University Of Sydney
Sydney, NSW
07.2020 - 11.2020
  • Worked in a sports clinic as part of multiple research studies with the aim of using exercise to improve the quality of life for subjects with chronic diseases
  • Developed exercise programs and instructional videos
  • Instructed group exercise classes both in person and on Zoom (Due to Covid restrictions). Duties included keeping participants motivated, instructing correct technique and modifying the program to accommodate injuries
  • Contacted Subjects weekly to update their status reports

School Work Placement

Digital Matrix Computers
Townsville, QLD
07.2015 - 07.2015
  • Served Customers and provided them with hardware recommendations for their budget
  • Built custom order desktop computers
  • Repaired faulty Laptops, Dead Hard Drives, overheating issues etc.

Education

High School Diploma -

The Cathedral School Of St. Anne & St. James
Mundingburra, QLD
02.2011 - 11.2016

Bachelor of Science - Exercise And Sports Science

University Of Sydney
Sydney, NSW
02.2017 - Current

Skills

    Operating Point Of Sales Systems

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Accomplishments

  • Received A University Blue For Excellence In Sport
  • Represented NSW in the Mens Youth Eight and was invited to selection trials for the U21 Australian Team
  • Achieved school leader, Prefect and House leader positions in school

Timeline

University Work Placement

University Of Sydney
07.2020 - 11.2020

Bachelor of Science - Exercise And Sports Science

University Of Sydney
02.2017 - Current

School Work Placement

Digital Matrix Computers
07.2015 - 07.2015

Assistant Front of House Manager

Odyssey On The Strand
02.2013 - 12.2017

High School Diploma -

The Cathedral School Of St. Anne & St. James
02.2011 - 11.2016

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Jordan Duff