- Spending quality time with my partner & 3 Children
- Hanging out with mates either outdoors in the sun or at a local (when I get a spare second!)
- Food & Drink Connoisseur (I love trying lot's of different foods and beverages!)
- BBQ Meats (I just overall love cooking a good BBQ)
- Love for all animals, big or small!
- Video Gaming
- Swimming
- Summer & the hot sun!
- Music
Jordan Eyers
Lavington,NSW
Summary
Started off as a 16-17 year old fresh out of School to start a Stores & Sales Customer Service roll within the Hydraulic Fittings industry.
Majority of my time was promoting the brand, selling 316 Stainless Steel Hydraulic Fittings, Adaptors, Ball Valves, Quick Release Couplings, Tube & Pipe Clamps/Fasteners, Hydraulic Thermoplastic Hose, Pre-assembly Tooling (DIN2353 Metric Compression), Imperial Twin Ferrule Compression Fittings to name a few.
After a many years, my service skills & knowledge grew to then step into an Operational Management Role where I serviced many key industries and sectors like (but not limited to): Oil & Gas, Marine, Mining, Offshore, Fire Suppression, Lubrication, Agriculture, Transport, Defence and many more.
I bring with me knowledge within this industry of over 14 years of great customer service & sales experience, supporting & servicing all customer/client needs, account management, team building & leadership, inventory management, purchasing, inwards & outwards goods, freight management & logistics, dealing with national & international suppliers on a large scale.
I work great in a team environment and also individually, with my main focus being 100% customer service driven & overall customer satisfaction being top priority.
Overview
15
15
years of professional experience
Work History
National Operations Manager
Volz Australia Pty Ltd
06.2024 - 09.2025
- Leading Sales & market relations.
- Providing technical support.
- Managing gross profit & pricing targets across the range of product offerings.
- Managing overdue debtors (customer credit management).
- Increasing the company's market share by promoting the brand and company ethics.
- Customer sales visits as required (local and interstate).
- Budgeting for sales trips and company marketing.
- Staff co-ordination and direction of staff across all sites under my control.
- Monthly reporting of sales, growth, wins/losses etc. Australia wide.
- Managing daily operations across all sites.
- Project quoting.
- Conducting market research.
- Stock management: purchasing, stock control, product management.
- Leading monthly sales meetings & all branch "Toolbox Meetings".
- Freight, logistics, import & export control for national & international shipments.
- Abide by the company's Code of Conduct & Ethics.
- Co-ordination of Quality Assurance within all sites.
- Commitment to the continual improvement of the company's Quality Management Systems, Health and Safety Management System and the Environmental Management System.
- Directed national operational strategies to enhance efficiency across all business units.
- Managed vendor relationships to optimize supply chain logistics and procurement processes.
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Provided analytical rationale to identify, develop and implement activities within allocated account base.
- Complied with policies and quality standards to maintain consistency in quality of services.
- Identified staff requirements and worked with human resource department to initiate recruitment and training processes.
- Oversaw the successful completion of numerous projects while maintaining strict deadlines and budget constraints.
- Identified areas for improvement within the organization, implementing changes that led to increased productivity and profitability.
- Implemented rigorous quality control measures, ensuring all products met or exceeded customer expectations.
- Established strong relationships with vendors and suppliers, negotiating favourable contracts and reducing procurement costs.
- Streamlined internal communication channels by implementing regular meetings between department heads.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Negotiated contracts and agreements to optimize cost savings and efficiency.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Operations Manager (SE AUS) & Products Manager
Volz Australia Pty Ltd
02.2020 - 06.2024
- Streamlined daily operations, enhancing productivity and efficiency across multiple departments.
- Developed and implemented process improvements, reducing operational bottlenecks and optimizing workflow.
- Led cross-functional teams to execute strategic initiatives, fostering collaboration and achieving project goals.
- Mentored junior staff, providing guidance on best practices and operational standards to enhance team performance.
- Sales & Market relations.
- Providing Technical Support.
- Increasing the company's market share by promoting the brand and product offerings along with the company's ethics.
- Managing Daily Operations.
- Monthly reporting to upper management (for states: NSW, VIC, TAS, SA).
- Project quoting.
- Conducting market research.
- Stock management: purchasing, stock control, product management.
- Attending & leading monthly "Toolbox Meetings" within the branch (Albury).
- Freight, logistics, import & export control.
- Abide by the company's Code of Conduct and Ethics.
- Co-ordination of Quality Assurance within my location/branch (Albury).
- Commitment to the continual improvement of the Quality Management System, Health & Safety Management System and the Environmental Management System.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Improved customer satisfaction rates by addressing concerns promptly and efficiently resolving issues.
- Maintained constructive client and vendor relationships.
- Developed strong relationships with vendors, negotiating contracts to achieve cost savings for the organization.
Customer Service & Sales Coordinator
Volz Australia Pty Ltd
02.2011 - 02.2020
- Coordinated customer service operations to enhance client satisfaction and streamline communication.
- Implemented process improvements that increased order accuracy and reduced response times.
- Managed inventory systems, ensuring optimal stock levels and timely replenishments.
- Analyzed customer feedback to inform product offerings and enhance service quality.
- Answering Phones and taking over the phone orders.
- Technical Support.
- Picking & Packing of orders for dispatch.
- Sales quoting.
- Conducting Market Research.
- Freight, Logistics & Import control.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Negotiated more favourable rates and delivery times with vendors.
- Commitment & full compliance to policies and procedures for compliance with company policies and management systems.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Maintained up-to-date knowledge of products and services offered to customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Analyzed customer feedback to identify areas for improvement within the department, implementing changes accordingly.
- Coordinated logistics for product deliveries, ensuring timely arrival and customer satisfaction.
- Managed a high volume of inbound calls, maintaining professionalism and efficiently handling customer requests.
- Developed strong relationships with key clients through attentive service and proactive communication, fostering long-term business partnerships.
- Attended monthly team meetings & "Toolbox Meetings" to review performance metrics, discuss any challenges faced, and brainstorm solutions for continuous improvement.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns.
- Provided exceptional support during peak periods, effectively managing high call volumes without compromising service quality.
- Assisted customers with product selection and recommendations based on their needs, contributing to increased sales revenue.
- Evaluated competitor offerings to ensure our pricing structure remained competitive within the market.
- Conducted regular follow-ups with potential leads, ultimately converting them into loyal customers.
Education
Certificate III - Transport, Warehouse & Logistics
TAFE NSW
NSWSkills
- Standard operating procedures
- Operational excellence
- Warehouse management
- MS office suite
- Logistics management
- Distribution management
- Employee engagement
- Excellent interpersonal skills
- Operational efficiency
- Outstanding communication skills
- Inventory monitoring
- Compliance management
- Sales support
- Environmental compliance
- Report writing experience
- Expense tracking
- Safety protocol
- Customer and vendor relations
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Reliability
- Excellent communication
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Customer service management
- Relationship building
- Customer relations
- Team building
- Task prioritization
- Employee motivation
- Self motivation
- Interpersonal skills
- Customer relationship management
- Analytical thinking
- Conflict resolution
- Professionalism
- Employee relations
- Inventory tracking and management
- Interpersonal communication
- Inventory control
- Continuous improvement
- Inventory management
- Written communication
- Sales strategies
Interests
Timeline
National Operations Manager
Volz Australia Pty Ltd
06.2024 - 09.2025
Operations Manager (SE AUS) & Products Manager
Volz Australia Pty Ltd
02.2020 - 06.2024
Customer Service & Sales Coordinator
Volz Australia Pty Ltd
02.2011 - 02.2020
Certificate III - Transport, Warehouse & Logistics
TAFE NSW