Jordan Farmer
Kirrawee,NSW
Summary
FOH Team Member/Supervisor with several years of experience in the industry . Strength lies in customer service skills and ability to handle multiple tasks simultaneously. Demonstrated success in fostering strong team environment and improving overall dining experience for customers. Proven capability of taking initiative, problem-solving, and maintaining upbeat attitude under pressure.
Overview
4
4
years of professional experience
Work History
FOH Team Member
The Tops Conference Centre
Stanwell Tops , NSW
03.2021 - Current
- Provided exceptional customer service during events at The Tops Conference Centre.
- Maintained cleanliness and organization of dining areas and common spaces.
- Collaborated with kitchen staff to ensure timely meal service for guests.
- Handled guest inquiries and resolved issues promptly and professionally.
- Supported team members during peak service times to enhance efficiency.
- Monitored inventory levels of supplies and reported shortages to management.
- Followed health and safety protocols to ensure a safe environment for guests and staff.
- Handled customer complaints in a professional manner while providing solutions in order to maintain customer satisfaction levels.
- Communicated effectively with other team members to ensure smooth operation of restaurant activities.
- Maintained cleanliness of dining area including tables, chairs, floors, windowsills.
- Completed daily side work tasks assigned by supervisor or manager.
- Followed opening and closing procedures as outlined by management team.
- Ensured compliance with health and safety regulations at all times.
- Greeted customers with friendly and professional demeanor.
FOH Supervisor
The Tops Conference Centre
Stanwell Tops , NSW
03.2021 - Current
- Supervised front-of-house staff during events and daily operations.
- Coordinated guest services to ensure a positive experience for attendees.
- Trained new employees on service standards and operational procedures.
- Resolved guest complaints swiftly to maintain high satisfaction levels.
- Collaborated with kitchen staff to synchronize food service with event schedules.
- Ensured compliance with all safety regulations and company policies.
- Responded quickly to any operational issues that arose throughout the shift.
- Enforced health and safety regulations within the restaurant environment.
- Regularly inspected dining areas for cleanliness, organization, sanitation standards.
- Directed and supervised the daily operations of front-of-house staff, ensuring quality service standards.
Education
Certificate III - Health And Fitness
TAFE NSW
NSW06-2020
Certificate IV - Health And Fitness
TAFE NSW
NSW12-2020
Skills
- Customer service
- Event coordination
- Team supervision
- Inventory management
- Safety compliance
- Quality assurance
- Employee training
- Problem solving
- Time management
- Attention to detail
- Adaptability
- Allergy awareness
- Effective communication
References
References available upon request.
Timeline
FOH Team Member
The Tops Conference Centre
03.2021 - Current
FOH Supervisor
The Tops Conference Centre
03.2021 - Current
Certificate III - Health And Fitness
TAFE NSW
Certificate IV - Health And Fitness
TAFE NSW
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