Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Attributes
References
Timeline
Generic

Jordan Greenway

Doreen

Summary

Ambitious professional with over 6 years of experience in customer service and new connection sectors. Proven expertise in administrative tasks, sales, staff training, and reporting. Committed to enhancing company profitability while continuously developing skills in a structured environment.

Overview

11
11
years of professional experience

Work History

Customer Connect Consultant

AusNet Services
01.2021 - Current
  • Assisted customers with queries and lead times
  • Collaborated with clients to develop action plans to address specific challenges and objectives.
  • Collaborated with cross-functional teams to develop strategic operational plans.
  • Developed training materials for staff on new energy management technologies.
  • Consistently achieving KPIs and deadlines through diverse methods and tasks.

Customer Service / Faults & Emergencies Consultant

AusNet Services
01.2018 - 01.2021
  • Conducted staff training sessions to enhance employee skills and knowledge.
  • Prepared and conducted interviews for potential new hires.
  • Reported technical data relevant to job responsibilities for informed decision-making.
  • Facilitated meetings with colleagues, management, and executives to promote collaboration.
  • Executed administrative duties to support daily operations and workflow efficiency.
  • Communicated effectively with clients, retailers, and trades to address inquiries and concerns.
  • Completed several courses in privacy, protective security awareness, and customer service improvement.

Kitchen Hand

Diamond Creek Tavern
01.2015 - 01.2018
  • General duties - Including taking rubbish out, sweeping and mopping
  • Washing, drying and replenishing dishes during busy periods
  • Assisted with food preparation

Education

Certificate of V.C.E -

St Helena Secondary College
Eltham North
01.2017

Skills

  • Microsoft Office proficiency
  • Process improvement
  • Customer service excellence
  • Office administration
  • Time management
  • Effective planning
  • Problem solving
  • CRM data management
  • Staff training and development
  • Reporting skills
  • Team collaboration
  • Relationship building
  • Cash handling expertise
  • Stock replenishment

Accomplishments

  • Community volunteer work - Coaching
  • Academic Awards

Hobbies and Interests

  • Football
  • Basketball
  • Personal Fitness
  • Music
  • Spending time with family and friends

Attributes

  • Creative & hands on
  • Self motivated
  • Work independently & co-operatively within a team environment
  • Organised
  • Time management

References

References available upon request.

Timeline

Customer Connect Consultant

AusNet Services
01.2021 - Current

Customer Service / Faults & Emergencies Consultant

AusNet Services
01.2018 - 01.2021

Kitchen Hand

Diamond Creek Tavern
01.2015 - 01.2018

Certificate of V.C.E -

St Helena Secondary College

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Jordan Greenway