Jordan Hall
Auckland,NZ
Summary
Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales and Service Coordinator
Bunnings
12.2020 - Current
- Monitored inventory levels to ensure availability of products or services.
- Trained staff on customer service standards and practices.
- Identified areas of improvement in existing processes related to sales and customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Focus on hitting KPIs and Sales targets
Department Manager
Woolworths Nz
12.2014 - 12.2020
- Implemented cost-saving initiatives throughout the Department while maintaining high standards of quality assurance.
- Conducted regular performance reviews to monitor progress of individual employees.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Balanced workloads to meet targets without overtaxing employees.
Education
Glefield College
12-2014
Skills
- Sales Strategies
- Project Management
- Workflow Management
- Team Building and Leadership
- Deadline-oriented
- Focused on customer satisfaction
- Workforce Management
- Talent Allocation
- Conflict Management
Certification
- Completed Bunnings Future Leader Program
Timeline
Sales and Service Coordinator
Bunnings
12.2020 - Current
Department Manager
Woolworths Nz
12.2014 - 12.2020
Glefield College
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