Jordan Hamer
Rockingham,WA
Summary
Proven achiever with extensive experience in support and office management roles, notably as a Disability Support Worker at Shiny Things. Excelled in delivering daily living assistance and developing social skills, enhancing client satisfaction and trust. Demonstrated expertise in risk assessments and maintaining flexible schedules, achieving significant improvements in client independence and safety.
Overview
16
16
years of professional experience
Work History
Disability Support Worker
Shiny Things
06.2022 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
Office Manager
Mirror's Care
01.2019 - 04.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Created, maintained and updated filing systems for paper and electronic documents.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Superannuation Consultant
Link Group
07.2017 - 12.2018
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
Insurance Homecase Manager
Comminsure
11.2015 - 11.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Buys and Loans Manager
Cash Converters
01.2011 - 08.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Trained new employees on company policies, procedures, and best practices in retail customer service delivery.
Retail Sales Associate
The Good Guys
11.2008 - 12.2010
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
High School Diploma -
Rockingham Senior High School
Rockingham, WA12.2007
Certificate II - Business Administration
Rockingham Senior High School
Rockingham, WA12.2007
Skills
- Daily living assistance
- Independent Living Support
- Risk Assessments
- Social Skills Development
- Flexible Schedule
- Office Management
- Data Entry
- Personal Care
- Documentation skills
- Client Confidentiality
references
Shawn D'Elton
Mirror's Care Accounts manager
0413 379 763
Timeline
Disability Support Worker
Shiny Things
06.2022 - Current
Office Manager
Mirror's Care
01.2019 - 04.2022
Superannuation Consultant
Link Group
07.2017 - 12.2018
Insurance Homecase Manager
Comminsure
11.2015 - 11.2018
Buys and Loans Manager
Cash Converters
01.2011 - 08.2015
Retail Sales Associate
The Good Guys
11.2008 - 12.2010
High School Diploma -
Rockingham Senior High School
Certificate II - Business Administration
Rockingham Senior High School
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