Jordan Hor
Melbourne
Summary
Experienced professional with a strong track record in successfully managing business operations. Proficient in overseeing daily activities, fostering team collaboration, and driving results through effective leadership and adaptability. Skilled in delivering exceptional customer service, developing staff members, and maximizing team performance. Recognised for reliability and flexibility in meeting the operational requirements of businesses.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Floor Manager
The Meat & Wine Co Southbank
07.2023 - Current
- Managed store inventory and stock levels to maintain availability of products. Coordinated with vendors to ensure timely delivery of supplies, maintaining optimal stock levels. Crosschecked deliveries and reconciled invoices for business accounts.
- Managed team of 120 employees to maintain smooth-running operations of a high volume restaurant with 800 guests a night.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Coached employees and trained on methods for handling various aspects of standards of service.
- Performed closing procedures by balancing cash payments, reconciling credit card transactions and online payments.
- Boosted employee morale by recognising outstanding performances, resulting in higher productivity levels.
- Evaluated staff performance regularly to identify areas for improvement or commendation.
- Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
- Managed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
- Coordinated with other departments to ensure seamless workflow across all areas of the store operation.
- Organised reservations weekly of large pax groups with beverage packages, set menus and private dining rooms to maximise guest experience.
- Looked after interviews, skills assessments, hires and new employment paperwork for onboarding team members.
Food and Beverage Supervisor
Quincy Hotel
01.2021 - 01.2023
- Supervised operations for Salted Egg restaurant service, and floated in the departments of The Q Rooftop bar and Sing Sing cafe.
- Supervised and ran service of over 200 covers, rostering team, structuring floor plan per reservations, managing stock for future service in all departments.
- Providing a memorable guest experience with highly engaging customer service.
- Responsible for the general service duties of the restaurant, room service, conference and events, and mini bar departments and bar service.
- Worked and provided insight in multiple departments and hovered all areas including bartending, hosting waiting tables and baristing.
Palletiser
TUROSI - Colonial Farm
11.2020 - 01.2021
- Preparing and packing products for storage, transport and sale
- Stacked boxes on pallets in a methodical approach to then be transported for sales.
Bar Staff
Martini & Co
11.2019 - 02.2020
- Taking beverage orders from customers and serving drinks.
- Assessing customer preferences and making drink recommendations.
- Providing a positive and friendly guest experience by interacting with patrons.
- Maintaining a clean bar area and keeping items well stocked as well as maintaining and assisting in other restaurant areas.
Volunteer Age Care Assistant
BlueCross The Boulevard
09.2017 - 10.2017
- Socialised and entertained elderly residents
- Event planning and manage to engage residents in recreational activities such as group arts and craft sessions, social games, animal entertainment, films, music performances.
Youth Leader
FreeZA committee
01.2015 - 01.2016
- Organised and managed youth events, such as the Whittlesea 2018 talent contest and short film fest.
- Developed team building and time management skills to improve future youth events.
- Collaborated with other youth leaders to advertise program events and achieve weekly goals by giving innovative ideas, strategic thinking and critical feedback.
Kumon Instructor
Kumon Education Centre
10.2012 - 08.2014
- Assisted students, aged 3-14 years, advance in English and Maths
- Developed communication and work efficiency monitoring children, correcting worksheets and organising files
- Transcribed, logged and charted student progress reports.
Education
Parade College
Skills
- Reliable
- Effective communicator
- Technological enthusiast
- Innovative
- Team member
- Problem-solving abilities
- Adaptability
- Effective worker in high pressure environments
- Customer relations
- POS systems
- Stock, employee and operations management
Certification
Extra Curricular Achievements:
- Bronze Duke of Edinburgh's award
- Violinist 6th Grade A.M.E.M.
- Air Force Cadet: AAFC training
Certifications:
- Completed Responsibility Service of Alcohol training, RSA.
- Completed construction induction training, White Card.
Timeline
Floor Manager
The Meat & Wine Co Southbank
07.2023 - Current
Food and Beverage Supervisor
Quincy Hotel
01.2021 - 01.2023
Palletiser
TUROSI - Colonial Farm
11.2020 - 01.2021
Bar Staff
Martini & Co
11.2019 - 02.2020
Volunteer Age Care Assistant
BlueCross The Boulevard
09.2017 - 10.2017
Youth Leader
FreeZA committee
01.2015 - 01.2016
Kumon Instructor
Kumon Education Centre
10.2012 - 08.2014
Extra Curricular Achievements:
- Bronze Duke of Edinburgh's award
- Violinist 6th Grade A.M.E.M.
- Air Force Cadet: AAFC training
Certifications:
- Completed Responsibility Service of Alcohol training, RSA.
- Completed construction induction training, White Card.
Parade College
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