Summary
Overview
Work History
Education
Skills
Certification
Timeline
AssistantManager
Jordan Hubbard

Jordan Hubbard

Summary

Experienced manager and analytical problem-solver with a passion for team building, leadership, and motivation. Possessing exceptional customer relations aptitude and a talent for building strong relationships. Utilizes independent decision-making skills and sound judgment to positively impact company success. Committed to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance. Extensive background in event management and marketing enhances ability to contribute effectively to organizational goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Head of Sales

VenueNow
02.2024 - Current
  • Attended industry events and conventions to explain sales opportunities.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Scheduled and monitored sales team members' workloads to meet customer needs.
  • Provided leadership, guidance and direction to sales team members, offering assistance with any need.
  • Coordinated with other departments to provide smooth execution of sales initiatives.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Improved productivity of the customer service team by leading training initiatives and revamping schedules.
  • Monitored daily sales performance and provided feedback to each team member.
  • Developed and implemented strategies to increase sales and improve customer service.
  • Built strong relationships with clients by following up on previous purchases and suggesting new products.
  • Trained and coached sales team members on best practices for customer service and sales techniques.
  • Communicated customer feedback and complaints to team members to promote proper resolution.
  • Facilitated regular team meetings to discuss challenges, successes and strategies.

Sales and Marketing Manager

Oaks Hotels, Resorts and Suites
08.2023 - 01.2024
  • Managed sales promotions and marketing strategies on major social media sites.
  • Analyzed sales and marketing data for improved strategies.
  • Spearheaded successful branding initiatives, sales strategies and public relations approaches to underpin and enhance marketing campaign deployment.
  • Outlined marketing strategies and developed collateral in close collaboration with product management personnel.
  • Performed competitive analyses and adjusted sales and marketing strategies accordingly.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.

Sales and Development Manager

VenueNow
09.2022 - 01.2024
  • Managed new employee orientation training process for more than 5x employees each year.
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Developed departmental systems and procedures to better align workflow processes.
  • Created in-depth training manual for all employees.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Attended industry events and conventions to expan sales opportunities.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Implemented systems and procedures to increase sales.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.

National Account Manager

VenueNow
02.2020 - 09.2022
  • Identified profitable business leads and built pipeline of prospective customers.
  • Efficiently resolved sales, service and account issues to maximize customer satisfaction.
  • Improved profit opportunities by cultivating expansion of existing customer base and generating new accounts.
  • Provided product demonstrations to share features, answer questions and overcome concerns.
  • Increased market penetration by growing brand awareness.
  • Brought lapsed accounts back to active status and providing additional revenue.
  • Resolved complex problems to positively impact sales and business direction.
  • Provided analytical rationale to identify, develop and implement activities within allocated account base.
  • Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
  • Tracked sales data to assess trends and make proactive strategy changes.
  • Reached out to customers frequently to check on satisfaction, inquire about needs and propose new offerings.

Conference And Sales Executive

Rydges Melbourne
04.2018 - 02.2020
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Built relationships with customers and community to promote long term business growth.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Presented professional image consistent with company's brand values.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Contributed to event marketing, sales and brand promotion.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Developed, maintained and utilized diverse client base.
  • Consulted with businesses to supply accurate product and service information.
  • Informed customers of promotions to increase sales productivity and volume.
  • Stayed current on company offerings and industry trends.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

Conference and Sales Executive

Rydges Sydney Airport
03.2017 - 04.2018
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Built relationships with customers and community to promote long term business growth.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Presented professional image consistent with company's brand values.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Contributed to event marketing, sales and brand promotion.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Developed, maintained and utilized diverse client base.
  • Consulted with businesses to supply accurate product and service information.
  • Informed customers of promotions to increase sales productivity and volume.
  • Stayed current on company offerings and industry trends.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

Functions Manager

ALH Group
03.2016 - 03.2017
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Utilized job-related software to create standard guidelines, calendars and budgets for each event.
  • Coordinated florists, photographers, and musicians for events.
  • Implemented protocols and procedures to effectively manage planning process.
  • Trained and supervised event staff to complete tasks on time.
  • Researched and identified new vendors and suppliers to obtain competitive pricing.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
  • Implemented contingency plans to address last-minute changes or unforeseen events.
  • Produced concept plans for high-profile corporate meetings and events.

Weddings Assistant

ARIA Catering
01.2016 - 06.2016

Function Coordinator

ALH Group
03.2015 - 06.2016

Education

Bachelor of Business - Event Management

William Blue College of Hospitality Management
Sydney, NSW
12.2017

Associate Degree - Business

William Blue College of Hospitality
Sydney, NSW
12.2017

Skills

  • Customer Success Management
  • Event Management
  • Sales presentations
  • Competitive intelligence
  • Negotiation expertise
  • Client relations
  • Strategic communications
  • Customer retention
  • Account Management
  • Motivating Others
  • Entrepreneurship
  • B2B Sales
  • Business Planning
  • Analysis

Certification

NSW Drivers Licence, NSW Roads And Maritime Services, 02/03/26

Timeline

Head of Sales

VenueNow
02.2024 - Current

Sales and Marketing Manager

Oaks Hotels, Resorts and Suites
08.2023 - 01.2024

Sales and Development Manager

VenueNow
09.2022 - 01.2024

National Account Manager

VenueNow
02.2020 - 09.2022

Conference And Sales Executive

Rydges Melbourne
04.2018 - 02.2020

Conference and Sales Executive

Rydges Sydney Airport
03.2017 - 04.2018

Functions Manager

ALH Group
03.2016 - 03.2017

Weddings Assistant

ARIA Catering
01.2016 - 06.2016

Function Coordinator

ALH Group
03.2015 - 06.2016

Bachelor of Business - Event Management

William Blue College of Hospitality Management

Associate Degree - Business

William Blue College of Hospitality

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