Jordan Huynh
Melbourne,Australia
Summary
Award-winning Client Service Manager with a proven track record in optimizing processes, enhancing client satisfaction, and driving business growth. Recognized as the Best Loan Administrator (2023) and nominated again in 2024 for excellence in corporate banking operations. Skilled in training teams, implementing process improvements, and managing high-value client portfolios.
Overview
7
7
years of professional experience
Work History
Client Service Manager
Marquee Group
01.2021 - Current
- Settled over 190 loans in FY23, a 72% increase from the prior year, earning recognition as the Best Loan Administrator (2023)
- Streamlined business operations, increasing lodgements by 19% (from 284 to 339 files annually)
- Trained and managed a Manila-based support team, standardizing processes from file handover to lodgement
- Implemented e-signature solutions for brokers, reducing delays and improving document turnaround times
- Fostered strong client relationships, ensuring high satisfaction and retention rates
Supervisor
Coles
01.2018 - 01.2021
- Led a team of 15+ staff, ensuring smooth daily operations and exceptional customer service
- Delegated responsibilities effectively to meet performance targets and operational goals
- Resolved customer complaints, consistently achieving positive outcomes
- Mentored and trained new hires, contributing to a cohesive and high-performing team environment
Education
Bachelor - Information Systems
RMIT
01.2020
Skills
- CRM and banking systems
- Data analysis and reporting
- Process optimization
- Leadership and training
- Client relationship management
- Problem-solving and conflict resolution
- Credit Analysis Understanding
Awards
- Best Loan Administrator Award (2023) (The Adviser Better Business Awards)
- Best Loan Administrator Nomination (2024)
Timeline
Client Service Manager
Marquee Group
01.2021 - Current
Supervisor
Coles
01.2018 - 01.2021
Bachelor - Information Systems
RMIT
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