Jordan Jessica Taurima
Werribee,VIC
Summary
Motivated and reliable hospitality professional with over3 years of experience across various customer service roles in the food and beverage industry. Skilled in providing high-quality service, managing teams, and ensuring customer satisfaction. Holds multiple certifications including RSA, RSG, and TAB/Keno. Currently seeking new opportunities to apply leadership skills and expand knowledge in the hospitality sector.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bar & Gaming Attendant
Brunswick Club
08.2023 - Current
- Responsible for providing excellent customer service in a busy bar and gaming environment
- Manage gaming machine operations and assist customers with games like Keno and TAB
- Maintain a clean and welcoming atmosphere while ensuring compliance with all regulatory requirements
- Handle cash transactions, stock management, and support bar staff as needed
Team Leader / Cashier
Taco Bell
02.2022 - 07.2023
- Promoted from cashier to team leader after demonstrating strong leadership and customer service skills
- Supervised and trained new staff, ensuring high standards of customer service and operational efficiency
- Managed cash register and handled customer inquiries, orders, and complaints
- Assisted in maintaining inventory and store cleanliness while complying with health and safety regulations
Customer Service Attendant
Wincent Crescent Pizza Shop
08.2021 - 01.2022
- Provided exceptional service by taking orders, preparing food, and handling customer requests in a fast-paced environment
- Assisted with food prep, cleaning, and maintaining the overall store appearance
- Worked as part of a team to ensure efficient and accurate order fulfillment
Customer Service Attendant
Seafood Kitchen (Fish and Chips Shop)
05.2021 - 07.2021
- Delivered excellent customer service, taking orders and processing payments in a busy takeaway setting
- Prepared food orders and ensured the highest standards of food safety and cleanliness
- Assisted with inventory and stock control to ensure the availability of popular items
Education
Year11 -
Wyndham Secondary College
Skills
- Customer Service: Skilled in delivering excellent service in both front-of-house and gaming environments
- Team Leadership: Experience in leading and training teams, fostering a positive work environment
- Cash Handling: Proficient in managing cash registers, processing payments, and handling cash securely
- Food & Beverage Operations: Knowledge of food preparation, hygiene, and safety standards
- Communication: Effective verbal and written communication skills, with a strong focus on customer satisfaction
Certification
- Responsible Service of Alcohol (RSA)
- Responsible Service of Gaming (RSG) – Module1 &2
- TAB and Keno Certificate
Timeline
Bar & Gaming Attendant
Brunswick Club
08.2023 - Current
Team Leader / Cashier
Taco Bell
02.2022 - 07.2023
Customer Service Attendant
Wincent Crescent Pizza Shop
08.2021 - 01.2022
Customer Service Attendant
Seafood Kitchen (Fish and Chips Shop)
05.2021 - 07.2021
Year11 -
Wyndham Secondary College
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