Jordan Kay
Newcastle,NSW
Summary
Hard working Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices in the kitchen, Customer areas and Mcafé with over 3 years of experience. Well-versed mixologist with diverse menu of memorized drink recipes. Accomplished and determined food service professional provides excellent customer experience. Possesses extensive knowledge of food safety and quality standards. Skilled at multitasking and practicing effective time management. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals. Successful Crew Trainer highly effective at building rapport with new team members and helping each get acclimated to the environment, customer needs and restaurant operations. Working along side other "saftey squad" to ensure safe work practices.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bartender
Tourist Hotel
09.2023 - 02.2024
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upheld strict regulations for safe alcohol service and food safety.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Food and Beverage Attendant
Tourist Hotel
05.2023 - 02.2024
- Provided accurate allergen information to guests, ensuring their safety and well-being while dining.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Managed inventory levels effectively, reducing waste and maintaining optimal stock levels for efficient operations.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Upsold menu items when appropriate, contributing to increased revenue generation without compromising guest satisfaction.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
Nursing Assistant In Training
NSW Health
02.2022 - 01.2024
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Crew Member
McDonalds
09.2020 - 05.2023
- Accurately operated cash register to process customer payments.
- Backed up servers by setting up trays and completing some food deliveries.
- Documented customer orders and conveyed special requests to kitchen staff.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Played a key role in successful store audits by maintaining compliance with health department regulations and company guidelines for cleanliness standards.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Worked front counter, drive-thru and other areas.
Crew Trainer
McDonald's Restaurant
09.2019 - 05.2020
- Enhanced crew performance by implementing effective training strategies and customized lesson plans.
- Coordinated with other departments to ensure seamless integration of new hires into their respective roles upon completion of training modules.
- Organized cross-training initiatives to promote versatility among team members and enhance overall productivity levels.
- Trained other employees in customer service, food safety, and performance requirements.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Barista
McDonalds
09.2019 - 05.2023
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Cleaned counters, machines, utensils, and seating areas daily.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Operated espresso machines and commercial coffee brewers to create beverages.
Education
High School Diploma -
Narrabri High School
Narrabri, NSW12.2023
Skills
- Quality Assurance
- Customer service expertise
- Certificate III in retail
- Organizational ability
- Current RSA and RCG
- Upselling techniques
- Strong multitasking
- Payment Processing
- Fast Learner
- Clear and effective communication
- Relationship Building
- First aid certificate
- Calm and Composed
Certification
- Certificate III in retail
- RSA
- RCG
- CERT III in allied health
Timeline
Bartender
Tourist Hotel
09.2023 - 02.2024
Food and Beverage Attendant
Tourist Hotel
05.2023 - 02.2024
Nursing Assistant In Training
NSW Health
02.2022 - 01.2024
Crew Member
McDonalds
09.2020 - 05.2023
Crew Trainer
McDonald's Restaurant
09.2019 - 05.2020
Barista
McDonalds
09.2019 - 05.2023
High School Diploma -
Narrabri High School
- Certificate III in retail
- RSA
- RCG
- CERT III in allied health
Similar Profiles
Maeve HarrisMaeve Harris
Food Runner/Kitchen Hand/Bartender at Tourist HotelFood Runner/Kitchen Hand/Bartender at Tourist Hotel
MILLIE TAYLORMILLIE TAYLOR
HOSPITALITY WAITRESS at TOURIST HOTELHOSPITALITY WAITRESS at TOURIST HOTEL
Md Mizanul HoqueMd Mizanul Hoque
Night Auditor at Grand Tourist Hotel MuscatNight Auditor at Grand Tourist Hotel Muscat