Jordan Li
Southport
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Administration Assistant
National Restoration Network
02.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
- Executed record filing system to improve document organization and management.
Administrative Assistant
All Carpets Rug & Upholstery Cleaning
02.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Hospitality
Guzman Y Gomez
10.2018 - 11.2019
- Provided hospitality and support to visitors and meeting attendees.
- Received positive guest feedback for attentive service and genuine hospitality.
- Enhanced guest satisfaction by implementing innovative hospitality programs and services.
- Coordinated with vendors to get prompt delivery of hospitality services.
Hospitality
The Fish Varsity Lakes Food With A Difference
03.2016 - 06.2018
- Provided hospitality and support to visitors and meeting attendees.
- Received positive guest feedback for attentive service and genuine hospitality.
- Coordinated with vendors to get prompt delivery of hospitality services.
- Coordinated promotional activities to increase customer awareness of hospitality services.
- Trained new staff members on proper customer service and hospitality policies.
- Delivered outstanding hospitality by anticipating guest needs and proactively offering assistance.
- Monitored customer feedback, implementing necessary changes to elevate hospitality standards continually.
Education
High School Diploma -
Varsity College
Varsity Lakes, QLD11.2021
Certificate III - Business
Aurora Training Institute
Varsity Lakes, QLD09.2019
Skills
- Office Administration
- Administrative Support
- Data Entry
- Word Processing
- Scheduling
- Scheduling appointments
- Telephone reception
- Office Management
- Appointment Scheduling
- Confidentiality handling
- Mail handling
- Business Administration
- Office Equipment Maintenance
- Hospitality
- Hospitality services
- Hospitality administration
- Hospitality and Catering
Languages
Chinese (Mandarin)
Full Professional
Chinese (Cantonese)
Full Professional
Timeline
Administration Assistant
National Restoration Network
02.2023 - Current
Administrative Assistant
All Carpets Rug & Upholstery Cleaning
02.2023 - Current
Hospitality
Guzman Y Gomez
10.2018 - 11.2019
Hospitality
The Fish Varsity Lakes Food With A Difference
03.2016 - 06.2018
High School Diploma -
Varsity College
Certificate III - Business
Aurora Training Institute
Similar Profiles
Daphne Coffee-RobertsDaphne Coffee-Roberts
Career Counselor at Family Restoration NetworkCareer Counselor at Family Restoration Network
Tricia HimebaughTricia Himebaugh
Communication and Media Specialist at Turtle Island Restoration NetworkCommunication and Media Specialist at Turtle Island Restoration Network
Sha'darra Nichelle HawkinsSha'darra Nichelle Hawkins
Data Entry Clerk at CRDN (Certified Restoration Dry Cleaning Network of Atlanta)Data Entry Clerk at CRDN (Certified Restoration Dry Cleaning Network of Atlanta)