Jordan McColl
Phillip
Summary
Service-oriented Senior Field Technician successful at maximizing customer satisfaction. Skilled in managing documentation, inventory and reporting. Demonstrated abilities in equipment repair and maintenance.
Overview
13
13
years of professional experience
Work History
Field Technician
MAX Technical Services
07.2022 - Current
- Improved system performance by conducting regular maintenance and troubleshooting of equipment in the field.
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
- Reduced downtime by swiftly identifying and resolving network problems through comprehensive diagnostics.
- Collaborated with team members to complete complex installations, ensuring seamless integration with existing infrastructure.
- Ensured optimal performance of critical systems through routine inspections, adjustments, and repairs as needed.
- Safeguarded data integrity by conducting regular backups and adhering to strict security protocols during field operations.
- Maintained detailed inventory records for parts used during repairs, aiding efficient supply chain management.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
- Facilitated smooth transitions during software upgrades by ensuring compatibility with existing hardware infrastructure.
- Repaired technological equipment in the workshop
Duty Manager
Goulburn Soldiers Club
01.2017 - 07.2022
- Drafted and distributed reports to inform senior management
- Liaised with internal and external customers, representatives, and agencies
- Trained and mentor team members to comply with company policies and industry standards
- Managed daily workloads by organizing effective schedules and delegating tasks
- Kept all paperwork current and compliant with internal standards and legal requirements
- Demonstrated safety procedures and monitored compliance to protect staff and general public
- Managed files and continuously updated and organized records
- Maintained office security standards, signing in patrons and issuing members cards
- Monitored lobby access and completed opening and closing duties.
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
Bar Attendant
Goulburn Soldiers Club
01.2011 - 01.2017
- Tapped beer kegs and served draft beer, bottled alcoholic beverages, mixed alcoholic beverages, and frozen beverages
- Operated POS systems, entered orders, accepted payments, made change, and conducted credit card transactions
- Kept all areas clean, organized and in line with company professional standards
- Maintained full compliance with legal, health, and safety regulations
- Developed solid relationships with staff, customers, and vendors
- Helped team handle high-volume work by prioritizing tasks and organizing supplies
- Maintained office security standards, signing in patrons and issuing members cards
- Monitored and managed alcohol sales and consumption.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Operated and closed down bar station according to sanitation regulations and safety standards.
Education
Test & Tag License
MAX Technical Services
2022
Diploma of Leadership and Management -
Barrington Group Australia
Sydney, NSW2019
12 Certificate -
Trinity College
2010
Skills
- Meeting deadlines
- Operations management
- Health and safety protocols
- Schedule management
- Detail oriented
- Administrative support
- Scheduling and Coordinating
- Policy Implementation
- Inventory Management
- Administration and Reporting
- Equipment Installation
- Technical Analysis
- Technical Support
- Materials Management
Timeline
Field Technician
MAX Technical Services
07.2022 - Current
Duty Manager
Goulburn Soldiers Club
01.2017 - 07.2022
Bar Attendant
Goulburn Soldiers Club
01.2011 - 01.2017
Test & Tag License
MAX Technical Services
Diploma of Leadership and Management -
Barrington Group Australia
12 Certificate -
Trinity College
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