Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jordan McMAHON

Ballarat,VIC

Summary

Compassionate and dedicated young professional seeking an entry-level position as a Disability Support Worker. Committed to making a positive impact on the lives of individuals living with disabilities by providing exceptional care and support. Eager to utilise a passion for helping others and contribute to creating an inclusive and empowering environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Golf City
10.2023 - Current
    • Responded to customer requests for products, services, and company information.
    • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
    • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
    • Enhanced customer satisfaction by providing personalized assistance and product recommendations.
    • Used POS system to process sales, returns, online orders, and gift card activations.
    • Helped customers complete purchases, locate items, and join reward programs.
    • Greeted customers, helped locate merchandise, and suggested suitable options.
    • Assisted customers with prompt and polite support in-person and via telephone.
    • Answered incoming calls and emails to provide product information, features and benefits.
    • Listened to customer needs and desires to identify and recommend optimal products.

Retail Worker

Sports Power
03.2023 - 09.2023
    • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
    • Greeted customers, helped locate merchandise, and suggested suitable options.
    • Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
    • Engaged in friendly conversation with customer to better uncover individual needs.
    • Managed efficient cash register operations.
    • Prioritized helping customers over completing other routine tasks in store.

Rural Fencing

L&H Rural Fence Contracting
09.2022 - 12.2022
  • Laying out materials and preparing the work site
  • Gathering tools from the truck and transporting them to the work site
  • Completing hands-on tasks throughout the day
  • Maintaining a safe work site for myself and my work employees
  • Learning new skills to complete tasks at a faster rate
  • Taking in all advice given to me to help improve my work duties
  • Operating hand tools in a safe but productive way
  • Loading tools into the truck before departure from the worksite

Retail & Warehousing

Hewitt & Whitty
03.2022 - 09.2022
  • Uses Cobalt POS system to put through customer purchases, process payments and issue receipts
  • Restocking shelves and supplies
  • Unboxing new merchandise and checking of delivery dockets to ensure correct goods have been supplied
  • Moving large and bulky items manually or with pallet jacks
  • Keeping shelves, workstations, and pallet areas neat and tidy to maintain a safe work environment
  • Cleaning and organising, shelves and aisles
  • Helping customers locate desired items and assisting with carrying heavy loads
  • Packing products into designated boxes, taking care to protect items from damage or shifting during transport
  • Processing credit cards, EFT, cash payments as well as customer accounts in electronic computer systems
  • Greeting customers and responding to informational requests
  • Maintaining cleanliness and presentation of stock room and production floor
  • Preparing orders for shipment to other store locations
  • Placing merchandise in bags or boxes and giving packages to customers
  • Helping customers find store locations and complete purchases
  • Counting product stock to maintain inventory records
  • Answering phone calls to assist customers

Laborer

Michael Elliot Carpentry & Aluminum
06.2019 - 03.2022
  • Performing repetitive assembly tasks with hand and power tools and automated equipment
  • Operating drills and other equipment to perform light fabrication for product assembly
  • Maintaining clean, safe working environment by removing waste from job site prior to shift completion
  • Loading materials and tools into vehicles and unloading upon arrival at jobsites

Tiling Apprentice

Dynamic Floor & Wall Tiling
02.2021 - 02.2022
    • Transporting items and tools from trucks to work locations
    • Preparing construction sites, materials and tools for specific projects and loading and unloading equipment and products
    • Maintaining organised, clean, and safe work areas
    • Embracing ongoing education and learning opportunities to develop new skills
    • Shadowing craft experts and supervisors to learn a wide range of simple and complex techniques
    • Completing semi-skilled and skilled work under supervision of fully qualified supervisors
    • Moving and holding materials for senior professionals to complete work
    • Operating hand and power tools and diagnostic equipment to complete various aspects of jobs
    • Maintaining clean, safe working environment by removing waste from job site prior to shift completion
    • Cutting materials into specified sizes for installation using tile cutters and power saws
    • Loading materials and tools into vehicles and unloading upon arrival at jobsite's

Coach/Mentor

Phoenix Ballarat
02.2018 - 06.2018
  • Attending the games on Saturdays to give them advice during the game and encouraging the players to play as a team
  • Coordinating a 1-hour training program to meet individual requirements and team play strategies each week
  • Developing and implementing training drills to improve team performance
  • Assessing player abilities and assigning positions according to individual strengths

Education

Year 10 -

Ballarat High School
Ballarat
01.2020

Skills

  • Effective Leadership Skills
  • Dependable Integrity
  • Effective Team Contributor
  • Active Listener
  • Fine Motor Skills
  • Coordination Skills
  • Manual Handling Expertise
  • Effective Time Management
  • Customer assistance
  • Patience and empathy

Certification

First Aid, NDIS Check, Police Check, Working with Children, White Card, RSA


Timeline

Customer Service Representative

Golf City
10.2023 - Current

Retail Worker

Sports Power
03.2023 - 09.2023

Rural Fencing

L&H Rural Fence Contracting
09.2022 - 12.2022

Retail & Warehousing

Hewitt & Whitty
03.2022 - 09.2022

Tiling Apprentice

Dynamic Floor & Wall Tiling
02.2021 - 02.2022

Laborer

Michael Elliot Carpentry & Aluminum
06.2019 - 03.2022

Coach/Mentor

Phoenix Ballarat
02.2018 - 06.2018

Year 10 -

Ballarat High School

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Jordan McMAHON