Jordan Mezriky
WANDINA
Summary
Dynamic manager with a proven track record at Cutler & Smith, excelling in customer service and team leadership. Enhanced event bookings through strategic relationship building and effective problem-solving. Skilled in staff training and safety procedures, consistently delivering high-quality service and maximizing revenue generation.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Manager
Cellarbrations Central
03.2011 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
Venue Manager
Cutler & Smith
01.2022 - 12.2024
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
- Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
- Supervised events from start to finish using effective crowd control methods.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Increased event bookings by developing and maintaining strong relationships with clients and vendors.
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
- Improved revenue generation by creating unique event packages tailored to the needs of different client segments.
- Established positive working relationships with local authorities such as police departments and licensing boards to ensure compliance with regulatory requirements.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Audio Technician
65Thirty Events and Entertainment
01.2020 - 01.2022
- Set up, maintained and operated audio recording equipment and performed troubleshooting and audio system breakdown for broadcasts.
- Enhanced sound quality and added various sound effects to recordings.
- Mixed and mastered vocal arrangements and music compositions,, and optimized songs, and albums.
- Separated instruments, vocals, and peripheral sounds and mixed during post-production stage.
- Maintained integrity of audio and support equipment and notified management of repair or replacement needs.
- Created graphics and layouts for live and pre-recorded talks.
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff management
- Task delegation
- Sales techniques
- Sales management
- Workforce management
- Marketing
- Product management
- Safety procedures
- Data analysis
- Computer skills
- Staff training
Certification
approved manager license
RSA
Timeline
Venue Manager
Cutler & Smith
01.2022 - 12.2024
Audio Technician
65Thirty Events and Entertainment
01.2020 - 01.2022
Manager
Cellarbrations Central
03.2011 - Current
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