Summary
Overview
Work History
Education
Skills
Websites
Awards
References
Training
Timeline

Jordan Michael

Greensborough,VIC

Summary

Versatile Field Service Technician with skillful troubleshooting ability, top-notch repair knowledge, and technical expertise. Accustomed to reviewing highly technical documentation to assess issues and develop effective repair strategies. Focus, reliability, and results-driven approach complemented by strong safety records and attention to detail.

Overview

9
9
years of professional experience

Work History

Field Service Technician

Total Field Solutions
05.2023 - Current
  • Operated hand tools according to company safety procedures.
  • Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
  • Closely followed daily SLAs to provide large clients their EFTPOS Services/Terminals quickly and effectively.
  • Working alongside the major banks to provide merchants with their EFTPOS Terminals - also providing training.
  • Conducting precise troubleshooting onsite to ensure all services are functioning correctly.
  • Provide high technical competency to sites to ensure the EFTPOS services are all connected via correct networks and avenues.

Attendant

The Melbourne Cricket Ground (casual)
08.2018 - 02.2024
  • Working as an attendant (event staff) in a customer service role.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Welcomed guests to events, checked invitations, and oversaw proper seating.
  • Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.

Services and Operations Support

M2M Connectivity
03.2022 - 05.2023
  • Working with a team to provide support to a variety of clients.
  • Lead in configuring & Programming routers with a python script for a clients use case.
  • Assisted with level 2 Technical Support on support tickets
  • Accurately fulfill and dispatch orders for 'M2M One' supplying SIM Cards
  • Using 'ZOHO Desk' ticketing system to provide support to clients.
  • Prevented and minimized processing errors by analyzing trends and implementing feedback from managers.
  • Complied with systems procedures, business processes, and company policies to promote workplace safety and quality.

Laborer

Treetment
11.2021 - 02.2022
  • Working as part of the team removing/trimming trees and shrubs in residential and commercial premises.
  • Assisted with removal of hazardous trees, safely cutting limbs and removing trunks.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Performed routine cleaning and repairs, increasing longevity of tools and equipment.

Crew Member

McDonalds Brooklyn
09.2015 - 08.2018
  • Preparing orders under high pressure
  • being precise while being able to work quickly and efficiently
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Collaborated with team members to complete orders.
  • Worked front counter, drive-thru and other areas.

Education

The Associate Degree of IT - Information Technology

RMIT University, Melbourne, VIC
12.2022

Certificate IV - Information Technology

RMIT University, Melbourne, VIC
12.2019

No Degree -

Simonds Catholic College, Fitzroy, VIC
07.2018

Skills

  • Enthusiastic
  • Integrity
  • Approachable
  • Decisive
  • High Technical Competency
  • Articulate
  • Receptive

Awards

  • Award of excellence – Digital Arts - SCC, 2016
  • ADF Long Tan Leadership award – SCC, 2016
  • Student of the Month - Mathematics – SCC, 2017

References

Available upon request.

Training

  • Melbourne Cricket Club, CARE (customer service) principles online and face to face training sessions, CARE Plus – customer service refresher training.
  • McDonalds, Food safety and handling, OH&S and Customer service on-line training modules.

Timeline

Field Service Technician - Total Field Solutions
05.2023 - Current
Services and Operations Support - M2M Connectivity
03.2022 - 05.2023
Laborer - Treetment
11.2021 - 02.2022
Attendant - The Melbourne Cricket Ground (casual)
08.2018 - 02.2024
Crew Member - McDonalds Brooklyn
09.2015 - 08.2018
RMIT University - The Associate Degree of IT, Information Technology
RMIT University - Certificate IV, Information Technology
Simonds Catholic College - No Degree,

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Jordan Michael