Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
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Daryle Moyle

Perth,WA

Summary

Dynamic Claims Officer with a proven track record at Impact Services Pty Ltd, excelling in claims analysis and effective communication. Has received company excellence awards twice - once as Claims officer and another for Career Consultant role with Impact Services Pty Ltd each per year of service.


Recognized for enhancing workflow processes and mentoring junior staff, while ensuring compliance with Dept of Employment guidelines. Proficient in claims management software and dedicated to delivering exceptional customer service be it with clients and business owners.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Claims Officer

Impact Services Pty Ltd
09.2024 - Current
  • Claims Processing, Customer Service, Communication, Relationship growth, Revenue & Data Management, Compliance adherence & Teamwork.
  • Assisted and been relied on processing and reviewing Dept of Employment claims for accuracy and completeness.
  • Collaborated with team members to gather necessary documentation for claims resolution.
  • Utilized claims management software to track claim status and updates efficiently.
  • Supported customers by providing information regarding claim processes and requirements to Dept of Employment Guidelines.
  • Learned company policies and Gov Dept Guidelines to ensure compliance during all claims handling.
  • Maintained detailed records of interactions with clients and claimants for future reference.
  • Managed full processes of Wage subsidy agreements from start to finish.
  • Contributed to improving workflow by identifying areas for process enhancement gaps within the team.
  • Served as a mentor and trainer for junior staff members, sometimes became sit-in site manager, offering guidance in navigating difficult situations encountered in the role of others.
  • Compiled, also chased for verified evidence to claim files to generate highest amounts of revenue and generate daily company revenue reports.
  • The requirement to exercise autonomy with some support and guidance from more senior employees.

Career Consultant

Impact Services Pty Ltd
02.2023 - 09.2024
  • Handled case management, conducted personalized career assessments to identify client strengths and areas for improvement.
  • Developed tailored job search strategies, enhancing clients' employment prospects and marketability.
  • Facilitated workshops on resume writing and interview techniques, improving client readiness for job applications.
  • Applied nuanced consulting techniques to find out the right information to guide clients to the right servicing to other Gov Departments or social assistance programs where needed for best customer servicing.
  • Collaborated with local employers and registered training organisations to align client needs for upskilling with industry wants and job openings.
  • Processed holistic administration per client so nothing is missed.


Organics Farm Leading Hand

Gingin Organics
03.2018 - 03.2019
  • Got promoted in 4 months from Picker to Grader to Leading-hand in 6months for the organics farm that supplies North Metro Woolworth's and Coles where I maintained that position until cease.
  • Oversaw daily operations, ensuring adherence to safety protocols and company standards.
  • Mentored junior team members, fostering skill development and operational efficiency.
  • Streamlined workflow processes, enhancing overall productivity within the team.
  • Coordinated resource allocation, optimizing equipment usage and minimizing downtime.

ADF - Sailor

Dept Of Defence - Navy
04.2006 - 04.2010

Boatswain's Mate - Surface Fleet:

  • Navigated vessels through challenging conditions, ensuring crew safety and operational efficiency.
  • Operated navigation equipment and systems for precise course plotting.
  • Conducted routine maintenance on shipboard machinery to enhance performance reliability.
  • Collaborated with crew members to execute emergency drills, improving response times and preparedness.
  • Operating and maintaining naval weapons, performing seamanship duties like anchor and rope work, operating small boats, driving ships, and assisting in boarding operations.
  • Maintained security and helmsman for ship's company at all times.
  • At some point, became the instructor and qualifier at the The Royal Australian Naval College HMAS Creswell and neighbouring HMAS Beecroft, as Small-Arms and Bombardment staff for Naval Warfare officers.


Acoustic Warfare Analyst - Submariner

  • Sonar Operation: Manoeuvre, operate, and manage both passive and active sonar systems to gather acoustic data.
  • Data Analysis: Interpret and analyze sound information collected by sonar systems to detect, track, and classify underwater targets like ships and submarines.
  • Intelligence Provision: Provide critical intelligence and tactical recommendations to command authorities to support naval operations and strategic goals.
  • Stealth & Security: Ensure the stealth and security of the submarine by monitoring the underwater environment and identifying potential threats.
  • Conducted all other responsibilities of a submariner.

Education

High School Diploma -

Duncraig Senior High School
Duncraig, WA
11-2004

British International School
Jakarta, Indonesia
01-2001

Skills

  • Claims analysis
  • Investigation techniques
  • Policy interpretation
  • Bridge system
  • Job Ready Live system
  • ESS Dept of Employment System
  • Excel
  • Microsoft Word
  • Outlook
  • Effective Communication techniques

Accomplishments

Received company excellence awards for both Claims Officer and Career Consultancy within Dept of Employment roles for Impact Services Pty Ltd.


Maintained full time duties and accomplished against high absenteeism from team - outstanding national results of ranking 5th nationally for 4-week outcome conversions, 2nd nationally for 12-week outcomes, and an outstanding 1st nationally for 26-week outcomes in the claims role of Financial year 2024/2025.

Certification

First Aid


Fire Warden


Mental Health First Aid


Betterlink Group Business Consultancy & Training Services - RTO 51769, issued 29.11.2024

  • CHC41215 Cert IV in Employment Services
  • CHC41115 Cert IV in Career Development


Training Alliance Group - RTO 52053, issued (date)

Business Cert III


Working with Children - In Date to current

National Police Clearance - In Date to current


Interests

Interests are finding ways to always improve my work and seek out observations and insights of others to gather more information to do so

Timeline

Claims Officer

Impact Services Pty Ltd
09.2024 - Current

Career Consultant

Impact Services Pty Ltd
02.2023 - 09.2024

Organics Farm Leading Hand

Gingin Organics
03.2018 - 03.2019

ADF - Sailor

Dept Of Defence - Navy
04.2006 - 04.2010

High School Diploma -

Duncraig Senior High School

British International School
Daryle Moyle