Interests are finding ways to always improve my work and seek out observations and insights of others to gather more information to do so
Dynamic Claims Officer with a proven track record at Impact Services Pty Ltd, excelling in claims analysis and effective communication. Has received company excellence awards twice - once as Claims officer and another for Career Consultant role with Impact Services Pty Ltd each per year of service.
Recognized for enhancing workflow processes and mentoring junior staff, while ensuring compliance with Dept of Employment guidelines. Proficient in claims management software and dedicated to delivering exceptional customer service be it with clients and business owners.
Boatswain's Mate - Surface Fleet:
Acoustic Warfare Analyst - Submariner
Received company excellence awards for both Claims Officer and Career Consultancy within Dept of Employment roles for Impact Services Pty Ltd.
Maintained full time duties and accomplished against high absenteeism from team - outstanding national results of ranking 5th nationally for 4-week outcome conversions, 2nd nationally for 12-week outcomes, and an outstanding 1st nationally for 26-week outcomes in the claims role of Financial year 2024/2025.
First Aid
Fire Warden
Mental Health First Aid
Betterlink Group Business Consultancy & Training Services - RTO 51769, issued 29.11.2024
Training Alliance Group - RTO 52053, issued (date)
Business Cert III
Working with Children - In Date to current
National Police Clearance - In Date to current
Interests are finding ways to always improve my work and seek out observations and insights of others to gather more information to do so