Jordan Narayan
Fortitude Valley
Summary
Motivated and safety-conscious professional with proven experience in high-pressure, customer-facing roles at Queensland Rail. Skilled in managing safety and security incidents, supporting vulnerable individuals, and maintaining calm during disruptive events. Strong understanding of station operations, safety protocols, and legislative compliance. Seeking to transition into the Authorised Officer Unit to contribute to the safety, service, and integrity of Queensland Rail's network.
Overview
9
9
years of professional experience
Work History
Customer Service Porter
Queensland Rail
08.2023 - 06.2025
- Ensured safe crowd flow and compliance with safety procedures during events attracting up to 10,000+ passengers (e.g. Riverfire).
- Assisted an estimated 100+ customers per shift with directions, accessibility needs, and real-time service updates.
- Reported 20+ incidents of antisocial or unsafe behaviour, contributing to improved safety outcomes and timely response.
- Maintained professional station presentation standards across all peak periods, enhancing public perception and customer satisfaction.
Bar and Floor Staff
Omni Recruit
02.2021 - 01.2023
- Served up to 300 patrons per shift in high-volume venues while maintaining top-tier customer service under pressure.
- Successfully resolved patron disputes with calm, assertive communication, preventing escalation and ensuring safety.
- Managed sections with up to 50 seated guests, consistently meeting shift KPIs for service speed and quality.
- Worked collaboratively with 8–10 staff per event to meet venue turnaround and cleanliness targets within tight timeframes.
Arborist Labourer
Accurate Tree Services
11.2016 - 12.2020
- Collaborated in a team of 3–5 to meet daily project timelines, reduce safety incidents, and uphold client satisfaction standards.
- Operated within live traffic environments using signage and spotter techniques to protect up to 100+ daily passersby during high-risk removals.
Education
Certificate I - Business
Queensland Rail
Brisbane, QLD01.2024
QR Lock-Out Training -
Queensland Rail
Manly, QLD01.2023
Certificate III & IV - Health and Fitness
The College of Health And Fitness
North Lakes, QLD01.2015
High School Diploma -
Northpine Christian College
Dakabin, QLD01.2015
Skills
- - Conflict De-escalation & Resolution
- - Situational Awareness & Safety Reporting
- - Customer Service Excellence
- - Clear Communication under Pressure
- - Team Collaboration & Independence
- - Knowledge of Safety & Lock-Out Procedures
- - Policy & Procedure Adherence
Additional Notes
- - Familiar with QR safety procedures and station protocols.
- - Proven track record of professional conduct and punctuality.
- - Physically fit and mentally prepared for shift work, including nights, weekends, and public holidays.
Timeline
Customer Service Porter
Queensland Rail
08.2023 - 06.2025
Bar and Floor Staff
Omni Recruit
02.2021 - 01.2023
Arborist Labourer
Accurate Tree Services
11.2016 - 12.2020
Certificate I - Business
Queensland Rail
QR Lock-Out Training -
Queensland Rail
Certificate III & IV - Health and Fitness
The College of Health And Fitness
High School Diploma -
Northpine Christian College
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