Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jordan Noble

Bracken Ridge,QLD

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Drillfast
02.2024 - Current
  • Throughout my employment with Drillfast, my role has been primarily focused on customer service
  • As the first contact with customers, and as a representative of our brand to our customers, my responsibilities entail:
  • Assisting customers with technical enquiries
  • Being a first port of call for resolving issues customers are facing
  • Following safety protocols RE: warehouse environment, with moving EWP and forklifts etc
  • Taking customer enquiries over the phone/via email
  • Generating quotes and estimations
  • Working with Operations team to ensure delivery to customers is on time, with correct products and in a quantity suitable to their requirements.
  • Account management
  • Cash handling and invoicing processes

Internal Sales Representative

Wesco Anixter
08.2021 - 02.2024
  • 2 ½ years with Wesco Anixter in an Internal Sales role
  • Working closely with colleagues to take customer enquiries, provide advice and assistance for enquiries and work in a team based environment talking to customers face to face/over the phone
  • Working skills gained during this time:
  • Customer Service
  • Resolving issues for customers
  • Quick thinking and independent working
  • Quoting/estimating
  • Time management skills
  • Cash handling and invoicing skills
  • Technical advice/assistance
  • Account management
  • Brand representation to external markets

Security Equipment Apprentice

PMT Security Systems
09.2018 - 08.2021
  • Three years as an Electrical Security Apprentice, working on large scale commercial building sites and on existing retail locations
  • A primary focus on safety and efficiency assisted in the development of the below skillset:
  • Fault finding, technical understanding and problem-solving abilities
  • Customer service and technical support
  • Following safety protocols RE: warehouse environment, with moving EWP and forklifts etc
  • Workplace health & safety practices – wearing and maintain correct PPE
  • Cleanliness protocols RE: keeping workspaces clean and free from hazards

McDonalds Crew Member

McDonalds Sandgate
09.2013 - 07.2018
  • 4 years experience at McDonalds Sandgate as back area and front counter crew member
  • Worked efficiently in a fast paced, team orientated environment, granting numerous skills such as:
  • Teamworking abilities
  • Time management
  • Efficient work practices
  • Handling customer complaints & feedback
  • Goal-achieving work ethic
  • Ability to interact with customers and provide kind, friendly service
  • Delivery of a high-quality product, ensuring customer satisfaction
  • Effective communication skills

Education

High School Diploma -

St Patrick's College
Shorncliffe
11.2016

Skills

  • Customer Service
  • Problem-solving abilities
  • Critical Thinking
  • Customer Relations
  • Call center experience
  • Computer Proficiency
  • Conflict Resolution
  • Complaint Handling
  • Professional telephone demeanor
  • Administrative Support

References

  • Lexi Hall, Wesco Anixter, Internal Account Manager, 0401 471 419
  • Aaron Crawford, PMT Security, Solutions Development Manager, 0414 956 466
  • Paul Smoothy, Personal Reference, 0401 083 922

Timeline

Customer Service Representative

Drillfast
02.2024 - Current

Internal Sales Representative

Wesco Anixter
08.2021 - 02.2024

Security Equipment Apprentice

PMT Security Systems
09.2018 - 08.2021

McDonalds Crew Member

McDonalds Sandgate
09.2013 - 07.2018

High School Diploma -

St Patrick's College

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Jordan Noble