Jordan O'Brien
Atherton,QLD
Summary
Dynamic Operations Manager with experience and proven expertise in logistics coordination and team leadership. Achieved operational optimization with a focus on process improvement, managing 80+ staff across multiple depots, while ensuring high efficiency and customer satisfaction. I am looking to further improve my skills, or even learn new skills, in an entirely new industry. I am relocating from Far North Queensland for a fresh start in life with my partner. Although my experience in the past five years has been freight-operated, it has exposed me to countless other industries. Customer service and staff morale have always been my number one priority. I am always up for new adventures, and willing to give anything a go. Always willing to listen and learn.
Overview
11
11
years of professional experience
3
3
Certifications
Work History
Operations Manager
Freight Link Couriers
Atherton, Mareeba and Cairns , QLD
12.2023 - Current
- Promoted in December 2023 to Operations Manager.
- Played a major part in taking over a failing freight company and was responsible for setting up the Cairns depot from scratch.
- Directed operations of both small freight and bulk truck work.
- Developed and implemented a process to further improve operations.
- Managed 80+ staff across Atherton, Mareeba, and Cairns.
- Daily involvement with carriers such as FedEx, StarTrack, Ceva Logistics, Freightrite, Carters Transport, All Purpose Transport, Border Express, XL Express, Direct Freight Express, XFM, DHL, Logistics North QLD, Linfox Tobacco, and Bunnings.
- Weekly operations meetings with staff.
- Weekly meetings with major carriers.
- Ensured DIFOT consistency, usually above 92%.
- Sortation and process implementation of sorting over 800 tires daily, ensuring correct counts and staff training.
- Use of Transvirtual systems.
- Timesheet approval using Deputy.
- Leave request approval and planning.
- Hiring of new staff.
- Employee and customer de-escalation and problem resolutions.
- Seek advertisement creations.
- Use of Excel, Word, and Outlook.
- Entrusted with a company vehicle, corporate card, and work phone.
- Use of Square systems to take payments.
- Limited use of Xero for invoicing.
- Direct contact and planning with the owners of the company.
- Training of new staff.
- Manifest Creations.
- Leading and communicating with supervisors across three depots.
- Entrusted with collection and counting of Imperial Tobacco and Phillip Morris.
- Loading and unloading of B-Doubles, medium rigid, and heavy rigid trucks.
- Responsible for accurate counting and discrepancy reporting for Frucore and TOT transport.
Courier
Freightlink Couriers
Atherton, QLD
07.2020 - 12.2023
- Operated delivery vehicles safely while adhering to traffic regulations and company policies.
- Maintained vehicle cleanliness and performed routine maintenance checks for safety compliance.
- Assisted in training new couriers on best practices and company procedures.
- Worked with team members to optimize delivery routes for efficiency and reliability.
- Drove company vehicle to transport goods between locations safely and efficiently.
- Used multiple scanners to obtain accurate POD
- Delivered as an agent for FedEx, StarTrack, Ceva Logistics, Freightrite, Carters Transport, All purpose Transport, Border Express, Xl Express, Direct Freight Express, XFM, DHL, Logistics North QLD, QPE, Linfox Tobacco Bunnings and our own Private freight such as medical samples and cold chain items.
- Use of Transvirtual system
- Offered to obtain MR license which then led me from Vans into trucks where I then obtained my Heavy Rigid license
Storeperson
Haymans Electrical
Atherton, QLD
01.2019 - 07.2020
- Operated forklifts and pallet jacks for efficient material handling.
- Received freight, inspected products, and recorded discrepancies.
- Picked orders for retail and trade customers.
- Organized freight bookings for customer orders and supplier returns.
- Stocktakes
- Assisting retail and trade customers in-store to find the correct products.
- Accurately identify and cut correct lengths of cable.
- Local deliveries to customers and other stores.
- Cleaning of the store.
- Invoicing
- Obtained Forklift license and was responsible for loading and unloading Freight companies and Customers.
Customer Service Cashier
Brumbys Bakery
Atherton, QLD
03.2016 - 01.2019
- Operated bread-slicing machine.
- Operated coffee machine.
- Operated POS machine.
- Assisted customers with wholesale orders.
- Icing of slices and cakes.
- General Cleaning.
- Training of new staff.
- Responsible for end-of-day closure.
- Responsible for end-of-day till count.
- Trusted with a key to store for opening and closing the store.
- Drink order and stock-taking.
Customer Service Cashier
KFC
Atherton, QLD
02.2015 - 03.2016
- Assisted customers with orders and provided menu recommendations.
- Operated cash register and processed customer payments efficiently.
- Maintained cleanliness and organization of work area and dining space.
- Restocked drinks, boxes, cups, and other items to maintain efficiency.
- Emptied bins.
- Trained new junior staff.
- Balanced cash drawers at the end of each shift.
- Greeted customers promptly and responded to questions.
Education
Certificate 4 in Real Estate Practice - Real Estate
Entry Education
Atherton, QLD01-2024
Year 12 Certificate -
Atherton State High School
Atherton11-2018
Certificate 2 in Hospitality - Hospitality
Churchill Education
Atherton10-2017
Certificate 2 in Tourism - Tourism
Churchill Education
Atherton, QLD10-2017
Skills
- Truck driving, residential, and business
- Tailgate operation
- Pallet jack manual and electric
- Forklift operation involves loading and unloading Gas, Petrol and Electric
- Operations management
- Employee training
- Logistics coordination
- Vehicle inspection
- Freight handling
- Route optimization
- Inventory control
- Problem solving
- Time management
- Team leadership
- Staff management
- Conflict resolution
- Onboarding and orientation
- Customer service
- Risk management
- Decision-making
- Process improvement strategies
- Customer relationship management
- Team building
Certification
QLD High Risk Work (Forklift)
References
References available upon request.
Timeline
Operations Manager
Freight Link Couriers
12.2023 - Current
Courier
Freightlink Couriers
07.2020 - 12.2023
Storeperson
Haymans Electrical
01.2019 - 07.2020
Customer Service Cashier
Brumbys Bakery
03.2016 - 01.2019
Customer Service Cashier
KFC
02.2015 - 03.2016
Certificate 4 in Real Estate Practice - Real Estate
Entry Education
Year 12 Certificate -
Atherton State High School
Certificate 2 in Hospitality - Hospitality
Churchill Education
Certificate 2 in Tourism - Tourism
Churchill Education