Jordan O'Gorman Skarratts

• Put together list of applicable resources and helped secure necessary referrals.
• Help clients diagnosed with Psychosocial disabilites using a recovery oriented model to explore and set goals
• Focus on capacity building
• Help NDIS participants understand and use their NDIS plan to pursue your goals
• Connect NDIS participants with NDIS providers, community, mainstream and other government services
• Build NDIS participants confidence and skills to use and coordinate their supports.
• Teach self-advocacy skills
• Providing support to maintain relationships, manage service delivery tasks, live more independently and be included in your community.
• Helping support individuals with a psychosocial disability to independently take control of their life and to better support themselves in day to day living

• Work with NDIS participants to achieve their goals
• Explain what an individual has been approved for in their NDIS plan.
• Connect participants to service providers/services that suit their needs
• Advocate for NDIS participants
• Help put together and manage a participants budget
• Assist in times of crisis
• Support participants to resolve issues/disputes with other service providers
• Collect reports and organise appropriate assessments to prepare for plan reviews
• Help NDIS participants to thrive

NDIS Support Coordinators assist NDIS Participants to build the skills they need to understand, implement and use their plan. A support coordinator will work with a participant to ensure a mix of supports are used to increase their capacity to maintain relationships, manage service delivery tasks, live more independently and be included in the community.

Working within a team, allocating rosters and adhoc shifts to Support Workers in the Illawarra and Shoalhaven region. The role involved managing NDIS participant expectations and and coordinating staff, by phone

Assisting NDIS participants with a range of activities such as personal care, community access and domestic duties that are personalised to the persons NDIS goals.

Provided assistance to the homeless and those at imminent risk of homelessness. Housing Support and Case management is provided by Housing Support Workers to assist families and individuals, address their needs and support them in the transition to secure housing options.

• APS 2 employees are required to undertake procedural, clerical, administrative support and operational tasks and provide initial and ongoing support to new or less experienced colleagues.
• Key Responsibilities.
• Data Entry and retrieval.
• Provide advice to other employees on technical and procedural issues.
• Liaise with internal and external stakeholders.
• Integrity of client accounts.
• Adherence to legislation.
• Maintenance of records Achievements.
• Maintain a high level of accuracy.
• Good understanding of ATO systems and policies.
• Working collaboratively to achieve the best outcomes.
• Adapting quickly to change Connecting members of the community to their superannuation money.

• Cultivate and build relationships with customers and stakeholders.
• Priorities work load.
• Work as a passionate and confident team member to achieve goals and targets.
• Assist/Supervise junior workers.
• Training and mentoring team members.
• Take on escalated calls on a B2B or B2C level Achievements.
• Involved in the training and coaching of new staff members and the testing of new products or services.
• Developed and Co-wrote training materials to induct new sales team starters.
• Most Outstanding Sales Person June 2015- 200% target achieved.

Role:

• Undertake multiple tasks while actively listening to customers to resolve needs
• Demonstrate outstanding customer service skills
• Work in a fast paced environment where targets must be achieved in a set time frame
• Telstra Billing: Managed B2C accounts for Telstra billing

Achievements:

· Became a senior consultant within first 8 months for consistently achieving and exceeding KPIs including a customer satisfaction rate of over 91%

· Driver for an electric roster system, which was previously printed. This was implemented and improved adherence and other SLAs to be achieved.

• Bug fixing, Data Entry, General admin and basic office duties- answering the phone, providing tea and coffee, greeting guests

Achievements:

• Smooth B2B exchanges through a software programme.
• Ensure relationships with local pharmaceutical manufactures and pharmaceutical wholesalers were managed efficiently by updating files.