Jordan Page
Salisbury,Australia
Summary
2024-2025 Harvey Norman Mount Barker Furniture & Bedding Proprietor 2023-2024 Harvey Norman Lake Haven Furniture Proprietor 2019-2023 Harvey Norman Mildura Furniture Proprietor 2016-2019 Harvey Norman Furniture Customer Service Officer. 2016 Harvey Norman Furniture & Bedding (Whyalla) Customer Service Officer (Personal Assistant) 2014 Pizza Hut Whyalla 2012 North Western Contractor & Haulage 2012 Scholz Transport Services 2011 Freight Specialist 2011 Whyalla Leisure Centre 2011 City Plaza Hair Salon 2010 Styles on Playford 3.5 years Woolworths Service Deli Assistant
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sales Manager
Harvey Norman Macgregor
07.2025 - Current
- Handled customer service relations issues, enabling quick resolution, and client satisfaction
- Increased sales revenue by developing and implementing effective sales strategies (Add on sales example extended warranty increasing GP)
- Built long-lasting client relationships through excellent customer service and consistent followups Ensuring purchase orders are on time.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Competitive price matching with Other retailers to maximise sales.
Proprietor
Harvey Norman Furniture & Bedding
03.2024 - 07.2025
- Operating a small independent business.
- Marketing with local radio, press & tv
- Ensuring the business is legal and compliance with ACCC ACL compliance standards
- Rostering
- Ensuring sale tickets are with in compliance standards
- Finance applications, add on sales & data entry with latitude finance
- Adhere to operating standards as per the franchisor
- Developed and managed relationships with local representative's and suppliers.
- Improved reputation by consistently delivering top-quality goods/services while maintaining excellent customer support.
- Optimized team hiring, training, and performance (After hours training)
- Increased sales through effective merchandising strategies and attractive store displays example, visual merchandising team among it look the part with cushions, rugs etc.
- Managed budgeting, and forecasting to optimize business growth and profitability.
- Mentored staff members, professional development and enhancing overall team performance.
- Consulted with customers to assess needs and propose optimal solutions & ensuring all purchase orders are on time
- Reduced employee turnover rate by creating a positive work environment and implementing comprehensive training programs.
- Grew business by developing business plans, hiring staff and obtaining initial investments.
- Entered income and expense details into business databases to track purchases and address variances.
- Increased customer satisfaction by providing personalized service and addressing clients'' needs.
- Resolved conflicts among employees in a timely manner, promoting effective communication within the team ( staff counselling with direction from hr)
Proprietor
Harvey Norman Lake Haven
04.2023 - 2024
- Operating a small independent business.
- Marketing with local radio, press & tv
- Ensuring the business is legal and compliance with ACCC ACL compliance standards
- Rostering
- Ensuring sale tickets are with in compliance standards
- Finance applications, add on sales & data entry with latitude finance
- Adhere to operating standards as per the franchisor
- Developed and managed relationships with local representative's and suppliers.
- Improved reputation by consistently delivering top-quality goods/services while maintaining excellent customer support.
- Optimized team hiring, training, and performance (After hours training)
- Increased sales through effective merchandising strategies and attractive store displays example, visual merchandising team among it look the part with cushions, rugs etc.
- Managed budgeting, and forecasting to optimize business growth and profitability.
- Mentored staff members, professional development and enhancing overall team performance.
- Consulted with customers to assess needs and propose optimal solutions & ensuring all purchase orders are on time
- Reduced employee turnover rate by creating a positive work environment and implementing comprehensive training programs.
- Grew business by developing business plans, hiring staff and obtaining initial investments.
- Entered income and expense details into business databases to track purchases and address variances.
- Increased customer satisfaction by providing personalized service and addressing clients'' needs.
- Resolved conflicts among employees in a timely manner, promoting effective communication within the team ( staff counselling with direction from hr)
Proprietor
Harvey Norman Mildura Furniture
01.2019 - 01.2023
- Operating a small independent business.
- Marketing with local radio, press & tv
- Ensuring the business is legal and compliance with ACCC ACL compliance standards
- Rostering
- Ensuring sale tickets are with in compliance standards
- Finance applications, add on sales & data entry with latitude finance
- Adhere to operating standards as per the franchisor
- Developed and managed relationships with local representative's and suppliers.
- Improved reputation by consistently delivering top-quality goods/services while maintaining excellent customer support.
- Optimized team hiring, training, and performance (After hours training)
- Increased sales through effective merchandising strategies and attractive store displays example, visual merchandising team among it look the part with cushions, rugs etc.
- Managed budgeting, and forecasting to optimize business growth and profitability.
- Mentored staff members, professional development and enhancing overall team performance.
- Consulted with customers to assess needs and propose optimal solutions & ensuring all purchase orders are on time
- Reduced employee turnover rate by creating a positive work environment and implementing comprehensive training programs.
- Grew business by developing business plans, hiring staff and obtaining initial investments.
- Entered income and expense details into business databases to track purchases and address variances.
- Increased customer satisfaction by providing personalized service and addressing clients'' needs.
- Resolved conflicts among employees in a timely manner, promoting effective communication within the team ( staff counselling with direction from hr)
Customer Service Officer
Harvey Norman Marion Furniture
01.2016 - 01.2019
- Service Reports
- Credit Claims
- Warranty Issues
- Online Enquiries
- Resolving customer complaints
- Sales Management incl. meeting monthly KPI’s
- Customer Service
- Purchasing
Customer Service Officer (Personal Assistant)
Harvey Norman Furniture & Bedding
01.2016 - 01.2016
- Service Reports
- Credit Claims
- Warranty Issues
- Online Enquiries
- Resolving customer complaints
- Sales Management incl. meeting monthly KPI’s
- Customer Service
- Purchasing
Pizza Hut Whyalla
01.2014 - 01.2014
- Time management
- Delivering pizza to customers
- Cash Handling
- Restock
- Customer Service
North Western Contractor & Haulage
01.2012 - 01.2012
- Operation of vehicles such as Forklift & trucks
- Loading semi’s with sleepers
- Carting heavy steel from Onesteel into production area
- Time management
- Fatigue management
Scholz Transport Services
01.2012 - 01.2012
- Pick up/Deliver parcels
- Use of RF scanning guns
- Time management skills
- Forklift operating loading/unloading
- Delivery scheduling
- Ensure accurate record keeping
Freight Specialist
01.2011 - 01.2011
- Pick up/Deliver parcels
- Time management skills
- Forklift operating loading/unloading
- Ensure correct record keeping
Whyalla Leisure Centre
01.2011 - 01.2011
- Industrial cleaning – water washer
- Handling of chemicals – refilling and use of
- Cleaning of toilets, bathroom, showers –
- Office Cleaning – vacuum, wipe surfaces, remove rubbish
- Detail cleaning of floors - swept & mopped
City Plaza Hair Salon
01.2011 - 01.2011
- Greeting clients
- Making up foils
- Applying color to clients
- Straightening
Styles on Playford
01.2010 - 01.2010
- Answering incoming phone calls and scheduling bookings
- Greeting clients
- Applying colour to clients
- Cleaning and salon tidying
Education
Year 11 -
Edward John Eyre High School
01.2006
Certificate II - Hair
TAFE SA Whyalla Campus
01.2010
Skills
- Extensive product knowledge in furniture
- Excellent time management & organizational skills
- Effective communication skills
- Well Developed Problem solving & decision making skills
- Proficient in change management
- Exceptional customer service expertise
- High level of store presentation and cleaning skills
- Experienced in supporting small business operations
Accomplishments
- Managed team of 20 staff members.
- Used Microsoft Excel, Word,Power-point & Publisherto develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- Car license
- HC Truck license
Languages
English
Full Professional
Timeline
Sales Manager
Harvey Norman Macgregor
07.2025 - Current
Proprietor
Harvey Norman Furniture & Bedding
03.2024 - 07.2025
Proprietor
Harvey Norman Lake Haven
04.2023 - 2024
Proprietor
Harvey Norman Mildura Furniture
01.2019 - 01.2023
Customer Service Officer
Harvey Norman Marion Furniture
01.2016 - 01.2019
Customer Service Officer (Personal Assistant)
Harvey Norman Furniture & Bedding
01.2016 - 01.2016
Pizza Hut Whyalla
01.2014 - 01.2014
North Western Contractor & Haulage
01.2012 - 01.2012
Scholz Transport Services
01.2012 - 01.2012
Freight Specialist
01.2011 - 01.2011
Whyalla Leisure Centre
01.2011 - 01.2011
City Plaza Hair Salon
01.2011 - 01.2011
Styles on Playford
01.2010 - 01.2010
Certificate II - Hair
TAFE SA Whyalla Campus
Year 11 -
Edward John Eyre High School
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