Jordan Rainone

At Boutique Psychology, my role involved individual psychological counselling with clients of all ages. I was involved in various psychological assessments with clients including Cognitive assessments (WISC, WAIS, WPPSI), academic assessments (WIAT), autism assessments (ADOS, MIGDAS) and ADHD assessments. Although I work independently with clients, as a provisional psychologist I work under supervised practice. My work at Boutique Psychology was originally 4 days a week (30 hours), until November 2023, in which I am working full time, currently.

Within my role I write comprehensive psychological reports that include assessment data, diagnoses and clients background history. These reports are often used for other services i.e. NDIS.

I have completed the entirety of my 5+1 internship with Boutique Psychology and my Registration Number is 0002596703

My employment at Leah Macklan Psychology involved day-to-day running of all administration tasks

• These include, processing and following up with session payments, conducting intake calls to new clients, maintaining work calenders and appointment bookings, handling emails of all new and existing clients and following

• Medicare processes .

• As an administration manager I played a vital role in ensuring all back-end paperwork was completed to ensure smooth day-to-day running of the organisation.

• This role involved working alongside the business owner and working collaboratively to continue to strive for excellence and efficiency.

• It was my role to initially administer and explain consent protocols with clients .

• My duties at headspace consist of administration tasks for allied health professionals such as appointment booking, referral processing and handling of new enquiries for the organisation
• As a receptionist I handled all calls that come through to the centre from clients, tertiary services, parents and schools
• Headspace have provided various training on conversation manners, de-escalation techniques and managing difficult calls, due to the nature and complexity of calls we receive at reception
• Further duties within this role included working with and understanding Medicare processes, working independently and within a team environment and ensuring the queries of all consumers were attended too
• Working for headspace allowed me to work with sensitive information and ensure client confidentiality was maintained to the highest of stringency.

• Maintained a clean and organised workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
• Money handling.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Making beverages, serving customers.