Jordan Richard

Objective: Dynamic and results-driven Client Relations Manager with a proven track record in healthcare consulting seeking to leverage expertise in fostering strong client relationships, driving business growth, and delivering exceptional consulting services within the healthcare industry.

Key Responsibilities:

1. Client Engagement and Relationship Management:

• Develop and maintain strong, trusting relationships with healthcare clients, understanding their needs, challenges, and objectives.
• Adept in using CRM software such as Pipedrive and Monday.
• Skilled in Microsoft suite
  
• Act as the primary point of contact for clients, ensuring clear communication and timely response to inquiries and concerns.
  

2. Consulting Services Delivery:

• Collaborate with cross-functional teams to deliver high-quality consulting services tailored to the unique needs of healthcare clients.
• Utilize in-depth knowledge of healthcare industry trends, regulations, and best practices to provide strategic insights and recommendations.

3. Business Development and Growth:

• Identify opportunities for business expansion and revenue growth within existing client accounts.

• Drive upselling, referrals, and online reviews to sustain and increase revenue and reputation in the industry
  

• Responsible for managing the overall performance, attendance, and turnover of employees that we provide across various manufacturing and logistics sites in the northern suburbs
• Met and exceeded client’s expectations, requirements and standards
• Conducted regular OHS inspections across the sites to ensure the safety of the employees
• Regularly liaising with head office and assisting them with on the floor duties.

• Created a safe learning environment for children to play in that is fun and clean
• Conducted and assisted with lesson plans that align with EYLF (Early Years Learning Framework)
• Assisted in decision making, problem solving, and conflict resolution along with being in charge of the centre in the manager’s absence.

• Crew member of the quarter in 2019
• Promoted to manager in late 2019
• Worked and thrived in fast paced, high pressure and dynamic work environment
• Achieved and exceeded financial goals on numerous occasions by controlling expenses, optimizing schedules, and regulating inventory usage
• Responsible for product quality management and the day-to-day statistics of the store’s operations
• Reconciled daily sales transactions to balance and log day-to-day revenue with 'Ebos'
• Resolved customer complaints and upheld customer service standards
• Assisted in decision making in recruitment and internal promotion.

• Mentored students to learn and master the drums by employing a structured syllabus through a set of expert-recommended books
• Oversaw student progress by reviewing performance utilizing metrics
• Consulted with parents and guardians to convene on student performance, conduct, and educational prioritization
• Qualified by Trinity College London (distance graded examination).