Hi, I’m
Jordan Ristevski
Shift Manager
Melbourne,VIC.
Summary
Veteran retail management professional with demonstrated success in building and motivating teams to achieve and surpass objectives in sales, service and performance. Skilled at loss prevention, recordkeeping and team leadership. Always working to enhance revenue and boost customer satisfaction. Client-engaging professional with energetic personality and skills in customer service and team management. Willing to apply knowledge in administration with established company in corporate sector.
Overview
10
years of professional experience
1
Certification
Work History
ColesSouth Morang, VIC
Retail Shift Supervisor
08.2013 - Current
Job overview
- Team management, co-ordination and supervision
- Visual merchandising - managed aesthetically pleasing displays to showcase company products and increase sales.
- Stocktaking
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Led and developed management team of upward of twenty staff members per shift.
Education
La Trobe UniversityBundoora, VIC
Bachelor of Arts from Psychology and Legal Studies
11.2023
St Monica’s College EppingEpping, VIC
High School Diploma
11.2014
Skills
- Technologically proficient, fast learner and can rapidly adapt to new software and programs
- Attention to detail
- Excellent interpersonal skills
- Sales expertise
- Excellent time management
- Customer/client liaison
- Adherence to high workplace standards
- Reporting and Performance Analysis
- Staff Coaching and Training
- Scheduling and Time-Tracking
- Delegation and Supervision
- Cash Handling and Reconciliation
- Administrative Documentation
- Dabbled in Acting and Assisted in Production Design on multiple short Film sets
Certification
- Responsible Service of Alcohol License - February 2015
Languages
English
Native or Bilingual
Greek
Full Professional
Timeline
Retail Shift Supervisor
Coles
08.2013 - Current
La Trobe University
Bachelor of Arts from Psychology and Legal Studies
St Monica’s College Epping
High School Diploma