Jordan Rowlands
Devonport,TAS
Summary
Achieved top performer status at Chillas Takeaway by excelling in customer service and culinary skills, including sauteing and vegetable cutting. Demonstrated exceptional ability in managing high-stress situations and resolving customer complaints, significantly enhancing customer loyalty and repeat business. Maintained quality control and sanitation standards, contributing to waste reduction and supply management efficiencies.
Overview
2024
2024
years of professional experience
Work History
Cooking Assistant
Chillas Takeaway
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Customer Service Representative
Chillas Takeaway
07.2021 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Reece High School
Devonport, TAS12.2022
Skills
- Food Storage
- Vegetable Cutting
- Sauteing Techniques
- Frying techniques
- Waste Reduction
- Quality Control
- Cleaning and sanitation
- Supply Management
- Customer Service
Timeline
Customer Service Representative
Chillas Takeaway
07.2021 - 04.2023
Cooking Assistant
Chillas Takeaway
Reece High School
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