Summary
Overview
Work History
Education
Skills
Timeline
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Jordan Schimming

Melbourne,VIC

Summary

Product Quality and People Performance Manager with extensive experience enhancing quality control methods and fostering a culture of continuous improvement. Proven track record in reducing customer complaints, improving employee engagement, and driving team performance through tailored strategies and effective monitoring. Strong decision-making, customer service, and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience

Work History

People Performance Manager

McDonlads Restaurant
01.2022 - Current
  • Enhanced employee engagement through tailored training programs and workshops.
  • Conducted thorough assessments of employee performance, identifying strengths and areas for growth.
  • Improved team performance by implementing new KPI tracking systems and providing regular feedback.
  • Developed, tracked and analyzed variance of key performance measurements.
  • Managed high-volume recruitment projects while maintaining excellent candidate experiences throughout the hiring process, resulting in improved offer acceptance rates.
  • Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
  • Led efforts to establish a strong company culture, emphasizing core values and promoting employee satisfaction throughout the organization.
  • Collaborated with department heads to determine staffing needs and develop targeted recruitment strategies accordingly.
  • Improved onboarding experience for new hires, creating a comprehensive orientation program.

Shift Manager

McDonald's Restaurant
10.2021 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.

Product Quality Manager

McDonald's Restaurant
03.2021 - Current
  • Championed a culture of continuous improvement within the organization, encouraging employees at all levels to contribute ideas for enhancing product quality.
  • Reduced customer complaints by enhancing internal quality control methods and protocols.
  • Recorded, analyzed, and distributed statistical information.
  • Monitored staff organization and suggested improvements to daily functionality.
  • Established and tracked quality department goals and objectives.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Education

VCE Certificate -

Epping Secondary College
Epping, VIC
11.2021

Skills

  • Decision-making capabilities
  • Customer Complaint Resolution
  • Continuous improvement strategies
  • Strong Work Ethic
  • Customer Service
  • Problem-Solving
  • Reliability
  • Effective Multitasking
  • Excellent Communication
  • Staff Supervision

Timeline

People Performance Manager

McDonlads Restaurant
01.2022 - Current

Shift Manager

McDonald's Restaurant
10.2021 - Current

Product Quality Manager

McDonald's Restaurant
03.2021 - Current

VCE Certificate -

Epping Secondary College

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Jordan Schimming