Jordan Sibley

• Lead two operations teams in Business Banking Operations environment
• Operations representative for Commercial Distribution business
• Oversee and implement Active Operations Management methodology in Business Banking Operations Teams.
• Championed change initiatives, successfully navigating teams through periods of transition while maintaining morale and engagement levels.

• Develop optimal resourcing strategy for operations teams based on client demand
• Coach leaders in business on effective utilization and resourcing with casual staff
• Oversee administration and deployment of all casual staff
• Provide recruitment recommendations for all backfill/new hire decisions in operations business.

• Coach different levels of leadership around Active Operations Management principles
• Accredit and train new team leaders in line with AOM principles
• Provide insights to senior leadership on opportunities that exists within their areas
• Develop and roll out standards of best practice for planning and control
• Quantify change impacts to teams for future planning.

Lead team of 13 staff

• Manage outgoing payments for Masterkey Retail product
• Deliver planning and control in line with Active Operations Management principles
• Deliver and sustain operational excellence fundamentals and agenda
• Management of risk events.

• Assess and process customer-initiated transactions on Masterkey accounts
• Quality check fellow team members work
• Calculate and apply compensation to impacted accounts
• Provide high level of service and communicate with customers and advisers
• Work in collaborative team environment.

• Take inbound calls from a variety of stakeholders
• Assist with personal/home loan and credit card queries
• Train and support new staff with credit card B2K program.