Jordan Stevens
Brisbane,QLD
Summary
Equipped with strong customer service and interpersonal skills, willingness to learn, and excellent problem solving capabilities I am poised to contribute to any teams success. I achieve effective results with a 'lead by example' attitude, I am always ready to take on new responsibilities and tackle new challenges. I am proficient in using independent decision-making skills and sound judgment to positively impact all aspects of the role.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Retail Worker
Ambarella Fine Foods
06.2025 - 11.2025
- Performed roles across multiple sectors including Butcher, Food preparation, Cafe Barista and General Retail duties
- Maintained cleanliness and organization of store displays
- Resolved customer inquiries and complaints, fostering positive relationships through effective communication.
- Operated point-of-sale system efficiently, processing transactions accurately and promptly.
- Assisted and process transactions of hundreds of customers throughout any given day
Operations Manager
IGA Eatons Hill
09.2021 - 05.2025
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed vendor relationships to ensure optimal supply chain performance and cost-effectiveness.
- Analyzed operational data to identify trends, driving informed decision-making and process improvements.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers to assist lower-level employees and maintain excellent customer service.
- Accurately reconciled cash and processed end-of-day sales reports
- Oversaw multiple departments within the store ensuring smooth functionality and driving growth within each department by 10-20% per year
Assistant Supervisor
IGA Eatons Hill
11.2019 - 09.2021
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Assisted in training new staff on operational protocols and safety procedures.
- Maintained positive customer relations by using excellent customer service skills to resolve customer concerns and promote loyalty
Barista Shift Supervisor
Fig Tree Deli
06.2013 - 08.2019
- Supervised daily operations, ensuring high-quality beverage preparation and customer service standards.
- Trained and mentored new baristas on techniques, equipment, and customer interaction best practices.
- Encouraged efficient workflows to enhance speed of service during peak hours.
- Resolved customer complaints effectively, maintaining a positive atmosphere in the café environment.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
Education
High School Diploma -
Villanova College
Brisbane, QLD11.2015
Skills
- Teamwork and collaboration
- Customer service
- Flexible and adaptable
- Attention to detail
- Dependable and responsible
- Critical Thinking
- Managing operations and efficiency
- Training and development
- Interpersonal relations
Certification
- Responsible Service of Alcohol
- Responsible Service of Gambling
- First Aid / CPR
- Blue Card
Timeline
Retail Worker
Ambarella Fine Foods
06.2025 - 11.2025
Operations Manager
IGA Eatons Hill
09.2021 - 05.2025
Assistant Supervisor
IGA Eatons Hill
11.2019 - 09.2021
Barista Shift Supervisor
Fig Tree Deli
06.2013 - 08.2019
High School Diploma -
Villanova College