Jordan Stone
Gold Coast
Summary
Adept at conflict resolution and customer satisfaction measurement, I significantly enhanced client relations at McDonald's Restaurant. My expertise in data entry and proactive problem-solving led to a notable increase in repeat business. Skilled in team development and customer service, I excel in fast-paced environments, always prioritizing empathy and efficiency.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Preston Campbell Foundation
02.2022 - 10.2024
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded proactively and positively to rapid change.
Customer Service Representative
Hungry Jacks Ormeau
03.2023 - 10.2023
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
McDonald's Restaurant
10.2021 - 11.2022
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Queensland Certificate Of Education -
Ormeau Woods State High School
Ormeau, QLD10.2024
Certificate III - Business
Tafe
Brisbane, QLD10.2024
Skills
- Customer service
- Critical thinking
- Active listening
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Conflict resolution
- Complaint handling
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Follow-up skills
- Product knowledge
- Order processing
- Team development
- Documentation
Timeline
Customer Service Representative
Hungry Jacks Ormeau
03.2023 - 10.2023
Customer Service Representative
Preston Campbell Foundation
02.2022 - 10.2024
Customer Service Representative
McDonald's Restaurant
10.2021 - 11.2022
Queensland Certificate Of Education -
Ormeau Woods State High School
Certificate III - Business
Tafe
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