Jordan Strickland

My current roles is varied as I am the single logistics and Operations officer for the National Emergency Service department. This role includes:

• Managing executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
• Served as a liaison between departments to facilitate effective communication throughout the company.
• Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
• Events coordination for team building.
• National Logistics Coordinator for interstate deployments in response to Emergency activations.

• Improved customer satisfaction by addressing and resolving support issues promptly and professionally.
• Championed a customer-first culture within the support team, resulting in higher overall satisfaction levels and increased client retention rates.
• Spearheaded initiatives to improve departmental communication, fostering a positive work environment.
• Facilitated seamless transitions during system upgrades or migrations through clear communication and user education efforts.
• Balanced multiple priorities effectively by utilizing strong organizational skills and proactive task management techniques.

• As a lending consultant, I specialized in home loans, business loans and personal banking enquiries
• Managed a diverse portfolio of loans, ensuring timely payments and addressing any delinquencies or issues proactively.
• Negotiated favorable loan terms for borrowers by leveraging strong understanding of individual needs and market conditions.
• Reviewed loan documentation for accuracy and completeness, reducing processing errors and expediting approvals.
• Assisted in training new Lending Officers, sharing best practices and helping to improve overall team performance.

• Gained in-depth understanding of company products, systems and policies to give customers expert support.
• Managed customer escalations to senior staff or management when necessary, ensuring the appropriate level of attention was provided for a resolution.
• Handled high call volumes while maintaining a courteous and professional demeanor.
• Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.