Skilled professional promoting expertise in task prioritization and crowd control. Confident Venue Manager known for planning and supervising exciting events that draw in new business.
Overview
8
8
years of professional experience
Work History
Assistant Venue Manager
Local Brewing Co
11.2022 - 01.2024
Resolved any operational challenges that arose during events by implementing effective problem-solving techniques quickly and efficiently.
Cultivated strong relationships with clients, leading to repeat business and referrals.
Implemented cost-saving measures, effectively managing budgets without compromising on quality or service standards.
Maintained accurate records of all financial transactions, supporting timely invoicing and payment collections from clients.
Evaluated employee performance regularly, identifying areas for improvement and providing constructive feedback for professional development.
Daily liaison with owners discussing how to improve the brands national visibility from within the taproom, including events and social media operation.
While our VM was in hospital I was responsible for quickly adapting and taking over his responsibilities.
Head Bartender
Jungle Boy
04.2022 - 11.2022
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
Weekly prep and batching while aiming to maintain a sustainable bar with emphasis on fermentation.
Bar Manager
Bar Clara
10.2021 - 04.2022
Small team of 3 taking responsibility of different sections of the business operations.
Weekly prep and batching for both food and drinks, utilising, centrifuges, distillation, foams and oleos.
Joint production of seasonal cocktail menus and brand rep deals.
Organising and implementation of weekly brand activations with reps.
Cocktail Bartender
Beneath Driver Lane
06.2020 - 10.2021
Weekly Prep of ingredients including, fat washing, sous vide, making caramels, Oleos and acid blends
Weekly batching of cocktails to par level coordinating with stocktake
Hosting of bookings and walk-ins
Cocktail bartending for our main dispense on our busy Saturdays
Sit down service with customers to provide cocktail recommendations both on the menu and off the menu classics
Whiskey service with a large portfolio of different products from around the world that I feel confident in explaining and recommending
Active involvement in cocktail tasting and tweaking for the menu
Involvement in future cocktail production
Supervisor/Craft Cocktail Bartender
Olivigna
01.2019 - 05.2020
Implemented successful upselling techniques to increase overall revenue for the establishment.
Trained Restaurant waiters on our drink offerings and potential food pairings.
Responsible for all batching and weekly prep.
Ran bar side masterclasses on our range of Grappas and Cellos.
Co-Production of in house made prickly plum Amaro for distribution.
Was lead on our seasonal cocktail menu rotations and procurement of local beer and cider choices.
Food and Beverage Manager
The Langham Hotel
03.2018 - 01.2019
Managed inventory effectively, reducing waste and optimizing stock levels.
Resolved customer complaints involving food or beverage quality and service.
Developed staff training programs to enhance service skills and increase overall efficiency.
Oversaw the hiring process for new employees, selecting top talent to join our team.
Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
Extensive manual cash-up and reporting procedure as per company standards.
Bartender/Stock Manager
European Bier Cafe & Aer Bar
02.2018 - 12.2018
Served high customer volumes during special events, nights, and weekends.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Large focus on European Beers and wine with a structured weekly training regimen.
Stocktake and management of shared stock warehouse with a neighbouring bar.
Main mid service keg room operator for diagnosing and fixing any issues.
Cocktail Bartender
Ocean 12
01.2018 - 03.2018
Improved speed of service by mastering multitasking skills during high-volume periods without sacrificing quality or presentation.
Trained new staff members on proper pouring techniques, cocktail recipes, and customer service best practices, ensuring consistency in quality across the team.
Co-managed our Whiskey and Cigar Bar focusing on pairing choices with the addition for bi-weekly whiskey and cigar training.
Floor Supervisor/Bartender Supervisor
Waterside Hotel
03.2016 - 02.2018
Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
Boosted sales through effective merchandising strategies and attention to product placement on the floor.
Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.