- Surfing
- Traveling
- Exploring new destinations and learning about different cultures
- Fishing
Jordan Tremlett
Freshwater,NSW
Summary
Experienced in delivering exceptional guest services and ensuring customer satisfaction. Consistently strive to enhance guest experiences through effective communication and problem-solving skills. Ability to collaborate with teams to maintain high service standards and adapt to changing needs. Extensive experience leading and educating diverse groups as a professional surf guide. Prioritize team collaboration and achieving goals for customers in dynamic environments. Strong understanding of regional history and geography. Always eager to learn more. Known for reliability and flexibility, consistently deliver impactful experiences. Quick learner, thrive on challenging myself with learning new skills and being put in new situations.
Overview
13
13
years of professional experience
Work History
Contractor
01.2020 - Current
- Sole contracting, performing various labouring jobs, with a focus on tree lopping and garden maintenance while based in Australia between working seasons in Indonesia
Surf Guide
Aura Surf Resort, Northern Sumatra
09.2019 - 10.2023
- Worked seasonally for 6-8 months a year as a surf guide and assisted with the management of guest services
- Tasks included resolving guest inquiries, facilitating communication between local staff and guests, and ensuring overall guest satisfaction at the resort
Casual Staff
Harbord Diggers
05.2018 - 09.2019
- Tasks include bartending, glass collecting, floor staff duties, and assisting with functions
Ranstad Education (Before and After School Care)
03.2018 - 06.2018
- Assisted with childcare and supervised students before and after school
Full-time Staff
Long Reef Surf
04.2016 - 03.2018
- Responsibilities included customer service, stock ordering, cashing up, opening and closing the store, handling warranties, and managing social media accounts
- Achievement: Training new staff members
Christmas Casual
Surf Dive ‘n' Ski, Warringah Mall
11.2015 - 01.2016
- Sales, stock management, and customer assistance
Kitchen Hand and Waiter
Calm Café
01.2015 - 10.2015
- Assisted with food preparation and provided waitstaff services
Warehouse Worker
Volcom
02.2014 - 10.2015
- Responsible for stocking warehouses for sales
Kitchen Staff
Freshwater 2096 (Tapas Bar)
09.2014 - 12.2014
- Worked in various areas of the kitchen
Kitchen Hand
COOH Café
05.2014 - 10.2014
- Assisted with food preparation and kitchen duties
Kitchen Hand, Waiter, Assistant Chef
The Lawrence Project
08.2013 - 03.2014
- Performed a variety of tasks, including working in the kitchen and assisting with food preparation
Crew Member
McDonald's, Brookvale
02.2013 - 09.2013
- Customer service, food preparation, and completing online health and safety workshops
Sales and Equipment Tester
Kinetic Surf
07.2012 - 01.2013
- Sales, stock ordering, equipment testing, and banking
Warehouse and Customer Service
Warner Surfboard
12.2011 - 06.2012
- Cleaning, freight forwarding, and greeting customers
Education
Bachelor of Property Management - Investment, Finance And Devlopment
International College of Management Sydney
Manly, NSW11.2022
High School Certificate -
Freshwater Senior Campus
10.2015
Skills
- Great communication
- Problem-solving skills
- Skilled in utilizing technology
- Positive attitude
- Strong customer relationship management
- Proficient in customer relationship building
- Self-motivated and disciplined
- Attention to detail
- Skilled in logistics management
Accomplishments
Queenscliff boardriders club u/16's champion 2012
- Queenscliff boardriders club B grade runner up 2015
- Queenscliff boardriders club B grade champion 2016
- Queenscliff boardriders club B grade champion 2018
- Queenscliff boardriders club B grade champion 2024
Interests
Timeline
Contractor
01.2020 - Current
Surf Guide
Aura Surf Resort, Northern Sumatra
09.2019 - 10.2023
Casual Staff
Harbord Diggers
05.2018 - 09.2019
Ranstad Education (Before and After School Care)
03.2018 - 06.2018
Full-time Staff
Long Reef Surf
04.2016 - 03.2018
Christmas Casual
Surf Dive ‘n' Ski, Warringah Mall
11.2015 - 01.2016
Kitchen Hand and Waiter
Calm Café
01.2015 - 10.2015
Kitchen Staff
Freshwater 2096 (Tapas Bar)
09.2014 - 12.2014
Kitchen Hand
COOH Café
05.2014 - 10.2014
Warehouse Worker
Volcom
02.2014 - 10.2015
Kitchen Hand, Waiter, Assistant Chef
The Lawrence Project
08.2013 - 03.2014
Crew Member
McDonald's, Brookvale
02.2013 - 09.2013
Sales and Equipment Tester
Kinetic Surf
07.2012 - 01.2013
Warehouse and Customer Service
Warner Surfboard
12.2011 - 06.2012
Bachelor of Property Management - Investment, Finance And Devlopment
International College of Management Sydney
High School Certificate -
Freshwater Senior Campus
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