Jordan Wikaira

Proven Shift Manager at McDonald's, adept in employee training and team development, enhanced team performance through effective leadership and interpersonal communication. Excelled in resolving escalated customer issues, fostering a positive work environment, and ensuring quality compliance, demonstrating punctuality, reliability, and strong relationship-building skills. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

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• [Area of certification] Training - [Timeframe]
• Certified [Job Title], [Company Name] - [Timeframe]