JORDAN WILLIAMES
Brisbane,QLD
Summary
Goal-oriented manager and public sector leader with demonstrated experience in several specialty disciplines. Exemplar of fair and inclusive workplace cultures. Hardworking and reliable, ready to enact the QAS strategic objectives through well established relationships with various internal and external stakeholders.
Overview
12
12
years of professional experience
Work History
Executive Manager - Professional Standards Unit
Office Of The Medical Director
02.2023 - Current
- Built and deepened relationships with internal and external stakeholders to improve clinical governance processes, increase leadership capability and support the learning and growth of our workforce.
- Ensured regulatory compliance by overseeing the QAS interface with the Office of the Health Ombudsman (OHO), the Australian Healthcare Practitioner Regulation Agency (Ahpra), the Queensland Coroner and several other statutory and regulatory bodies.
- Provided oversight of a large volume of work which includes management of over 30 Ahpra matters, over 167 serious clinical complaints, over 506 coronial matters and over 70 OHO matters per annum.
- Undertook high level investigations into serious matters involving suspected professional misconduct and/or medical negligence.
Operations Supervisor - Moreton Bay Islands
South Brisbane District
04.2022 - Current
- Project managed the implementation of significant staffing enhancements.
- Undertook a change management process which included roster reform, infrastructure and procurement processes, relationship building with external stakeholders, development of operational plans and evaluation of operational performance measures.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Analysed response area metrics and performance and utilised findings to support performance improvement initiatives.
- Developed and implemented operational plans and to increase operational performance and safety.
- Established a new supervisory role within a complex and dynamic response area.
- Successfully built and maintained relationships with several external stakeholders to increase performance in a high risk response area.
Manager - Operational Projects
Office Of The Deputy Comissioner South
01.2022 - 05.2022
- Supported the development of service delivery policy and provided policy advice to the Deputy Commissioner, Operations South.
- Coordinated and collaborated on projects and ensured that high quality standards were maintained for the Operations South portfolio.
- Lead and coordinated the development, implementation and evaluation of organisational strategies to ensure effective operational service delivery.
- Identified, documented, evaluated and reported on performance, actioned issues and mitigated risks as they relate to QAS operations.
- Provided ongoing oversight, advice, leadership and management support across QAS operations including effective mentoring and support of operational supervisors.
- Drafted high quality ministerial and 'hot issue' briefs, prepared for potential parliamentary questions, and collaborated with other work units to draft submissions to other external statutory bodies.
Senior Advisor - Employee and Industrial Relations
Corporate And Statewide Services
05.2021 - 01.2022
- Managed complex and substantial misconduct, disciplinary matters and complaints to a high standard.
- Managed and developed Terms of Reference for several high level internal and external investigations.
- Maintained positive relationships with, and provided high level and specialised advice to, QAS executives to achieve business objectives.
- Co-ordinated State Consultative Committee meetings between Queensland Ambulance Service and United Workers Union.
- Gained first-hand experience in providing advocacy for the QAS in the Industrial Relations Commission through conciliation or arbitration.
Frontline Manager - Various
West Moreton District
05.2020 - 05.2021
- Undertook roles as: Officer in Charge, Clinical Support Officer and Clinical Deployment Supervisor.
- Worked as an Officer in Charge across several stations within the region: Ipswich, Redbank, Springfield and Rosewood.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Positively performance managed a large workforce.
Advanced Care Paramedic
West Moreton District
01.2016 - Current
- Adhered to established medical protocols and procedures, as well as legal guidelines and health and safety standards.
- Attended to injuries or sudden illnesses by applying variety of simple and advanced pre-hospital medical interventions.
- Participated in various deployments including across the state to provide clinical care and leadership relief in remote and isolated communities, or communities subject to natural disasters.
Information Technology Specialist
University Of Southern Queensland
01.2015 - 01.2016
- Used ticketing systems to manage and process support actions and requests.
- Set up network profiles, security permissions and file sharing systems.
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
Event Medic
Event Aid
05.2014 - 01.2016
- Assessed emergency situations and prioritized medical care for patients.
- Strengthened communication skills through regular interactions with varied consumer demographics.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
Treasurer
UQ Student Paramedics Society
12.2014 - 12.2015
- Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current.
- Planned and managed annual budgets, tracking expenses, and investigating discrepancies to maintain optimal controls.
- Drafted treasury reports to support management decision-making needs.
Team Leader
Party And Christmas Complete
10.2011 - 12.2015
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
Education
Master of Business Administration -
Queensland University of Technology
Brisbane, QLD2025
Graduate Certificate in Business Administration -
Queensland University of Technology
Brisbane, QLD06.2023
Bachelor of Paramedic Science -
University of Queensland
Brisbane, QLD12.2015
Skills
- Contemporary leadership
- Regulatory compliance
- Strategic planning
- Data analysis
- Change management
- Quality improvement
- Team building and collaboration
- Emotional intelligence
- Flexibility
- Policy development
Timeline
Executive Manager - Professional Standards Unit
Office Of The Medical Director
02.2023 - Current
Operations Supervisor - Moreton Bay Islands
South Brisbane District
04.2022 - Current
Manager - Operational Projects
Office Of The Deputy Comissioner South
01.2022 - 05.2022
Senior Advisor - Employee and Industrial Relations
Corporate And Statewide Services
05.2021 - 01.2022
Frontline Manager - Various
West Moreton District
05.2020 - 05.2021
Advanced Care Paramedic
West Moreton District
01.2016 - Current
Information Technology Specialist
University Of Southern Queensland
01.2015 - 01.2016
Treasurer
UQ Student Paramedics Society
12.2014 - 12.2015
Event Medic
Event Aid
05.2014 - 01.2016
Team Leader
Party And Christmas Complete
10.2011 - 12.2015
Master of Business Administration -
Queensland University of Technology
Graduate Certificate in Business Administration -
Queensland University of Technology
Bachelor of Paramedic Science -
University of Queensland
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