Summary
Overview
Work History
Education
Skills
Timeline
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Jordan Wong

Cannington

Summary

Knowledgeable Sales Assistant fluent in English, Chinese and Malay. Dedicated and versatile professional with a proven track record across multiple industries, encompassing expertise as a Battery Technician, Mobile Expert, Cashier, Food Delivery Specialist, and Clothing Department Associate. With extensive experience in the meticulous management of vehicle batteries, adeptness in mobile device customization and repair, proficiency in handling cash transactions, ensuring prompt and efficient food delivery, and delivering exceptional customer service in the retail clothing sector. Adept at diagnosing battery-related issues, offering tailored solutions, and implementing repairs across a range of vehicles and electronic devices. Proficient in providing comprehensive customer support, managing diverse responsibilities, and adapting swiftly to dynamic work environments. Manages a TikTok robotics account @jordanwbx.

Overview

7
7
years of professional experience

Work History

Sales Assistant/3D Print Expert

Jaycar
01.2023 - Current
  • Specialty in Microtechnologies & 3D Printing: Leveraged advanced knowledge of 3D printing, microcontrollers, and robotics to assist customers with a range of specialized tech solutions. Provided expert guidance on 3D printing materials, techniques, and emerging technologies, establishing a reputation as a go-to resource for customers and colleagues alike.
  • Customer Service & Sales Excellence: Delivered personalized assistance on technical products, troubleshooting electronics issues, and guiding customers on tailored purchases. Built strong rapport with returning customers and consistently exceeded sales targets by offering tailored, innovative solutions.
  • Achievements:Iron Man Gauntlet Prototype: Designed and 3D printed a functional Iron Man gauntlet, complete with servo mechanisms and LED integration, demonstrating expertise in combining 3D printing with microelectronics. This project showcased both technical creativity and advanced practical knowledge, drawing customer and colleague interest.
    Robotics and Custom Electronics: Developed and prototyped various robotic mechanisms, merging robotics components with custom-built electronics. Projects included servo-driven systems and microcontroller programming, which were displayed in-store and used as examples for customers interested in DIY robotics.
  • Team Leadership & Training: Trained new team members on product knowledge, specifically within the 3D printing and robotics categories, helping build a knowledgeable team to support the store’s tech-savvy customer base.
  • Technical Project Management: Skilled in overseeing complex projects from concept to completion, managing timelines, sourcing materials, and troubleshooting technical challenges. Adept at coordinating multiple project elements to ensure quality and functionality in final builds.

Battery Technician

Battery World
01.2023 - 09.2023
  • Analyzed vehicle data using advanced diagnostic equipment.
  • Demonstrated expertise as a battery specialist across diverse vehicles, including container trucks, four-wheel drives, consumer vehicles, industrial forklifts, motorbikes, boats, mobility scooters, and vans, ensuring optimal battery performance and replacements.
  • Extensive knowledge in various battery types, including AGM deep-cycle camping batteries, offering tailored solutions to meet specific customer needs.
  • Proficient in jump-starting both automatic and manual vehicles, resolving emergency situations promptly and effectively.
  • Expert in charging procedures and adept at identifying faulty batteries, providing accurate diagnostics to customers, and suggesting appropriate solutions.
  • Managed warranty claims for faulty batteries, ensuring seamless replacements and customer satisfaction.
  • Oversaw callouts, operating the company vehicle to customers' locations to jumpstart or replace vehicle batteries, providing timely and reliable on-site services.
  • Skilled in changing watch and iPhone batteries, offering convenient and efficient battery replacements for personal devices.
  • Proficient in sales and repairs of diverse battery types, including vehicle batteries, camping batteries, home alarm batteries, torch batteries, phone batteries, camera batteries, watch batteries, vacuum batteries, hearing aid batteries, mobility scooter batteries, construction helmet batteries, among others.
  • Provided comprehensive assistance and guidance to customers, offering tailored solutions, and ensuring they received the appropriate battery-related services for their specific needs.

Mobile Expert

Happytel Retail Group
11.2021 - 03.2022
  • Specialized in the installation of screen protectors and custom phone cases across the entire spectrum of Apple and Samsung phones and tablets, ensuring precision and customer satisfaction.
  • Proficient in custom cutting screen protectors for specialized or niche devices, catering to unique customer needs and device specifications.
  • Operated a laser engraving machine proficiently, offering personalized and custom designs for phone cases and accessories, enhancing customer experience and product uniqueness.
  • Conducted comprehensive function checks on various models of Samsung and Apple devices, ensuring their optimal performance and functionality.
  • Demonstrated expertise in identifying damages on Apple and Samsung devices, devising effective repair plans, and providing accurate pricing estimates for repair services.
  • Collaborated with technical teams to implement repair solutions, ensuring timely and efficient resolutions for customer devices while maintaining high-quality standards.
  • Provided technical guidance and support to customers, explaining repair processes, device functionalities, and suggesting suitable accessories or enhancements.
  • Specialised in the sales of Phone chargers, phone cases, power banks, car phone holders, MagSafe chargers and more.

Delivery Driver/Kitchen Hand

Stones Pizza
01.2021 - 01.2022
  • Operated industrial cooking equipments i.e. pizza oven, dough mixer, dishwasher, and more.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Fostered positive working relationships with regular customers.


Sales Assistant

A Hong's Grocer
05.2018 - 12.2018
  • Managed daily operations within the clothing department, including restocking inventory, assisting customers with product selection, and maintaining a visually appealing store layout.
  • Also worked in the cashier department, processing transactions accurately and efficiently, handling cash, credit/debit card payments, and ensuring a balanced cash drawer at the end of each shift.
  • Assisted in setting up the POS system, by allocating product barcodes to their respective digital labels when the store first opened.

Education

Bachelor of Commerce - Marketing

University of Western Australia
Crawley WA
10.2024

Skills

  • Store opening and closing
  • Communication skills
  • Merchandising expertise
  • Product Knowledge
  • Battery expert
  • Mobile phone expert
  • Battery Jumping
  • Battery Replacement
  • Experienced in soldering
  • Experienced in Arduino and Raspberry Pi boards
  • Experienced in operating multiple types of 3d Printers
  • Experienced in drone building
  • Experienced in building robots

Timeline

Sales Assistant/3D Print Expert

Jaycar
01.2023 - Current

Battery Technician

Battery World
01.2023 - 09.2023

Mobile Expert

Happytel Retail Group
11.2021 - 03.2022

Delivery Driver/Kitchen Hand

Stones Pizza
01.2021 - 01.2022

Sales Assistant

A Hong's Grocer
05.2018 - 12.2018

Bachelor of Commerce - Marketing

University of Western Australia

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