Jordana Daalmeyer
Officer
Summary
Experienced with building and sustaining strong client relationships. Utilises effective communication and problem solving skills to address client needs and ensure satisfaction. Track record of managing diverse portfolios and achieving client loyalty through strategic relationship management.
Overview
17
17
years of professional experience
Work History
Relationship Manager
Hearth Support Services
09.2024 - Current
- Establish and maintain relationships within the allocated caseload and intake pipeline to support business growth.
- Develop positive, supportive relationships with participants and their nominees to fully understand their needs.
- Collaborate with participants, their nominees, and care teams to achieve National Disability Participant Plan goals.
- Ensure timely responses to participant requests and feedback, managing within budget and deadlines.
- Build and maintain strong relationships with key external disability service providers and stakeholders.
Care Advisor (HCP)
Uniting Agewell
11.2022 - 06.2024
- Establish home care agreements, care plans, budgets, and connect clients to local services.
- Conduct client visits, offering person-centred care and independent advice to promote independence at home.
- Collaborate with team members, stakeholders, and service providers to advocate for clients.
- Conduct annual reviews, revising care plans, goals, and budgets to meet quality standards.
- Ensure service delivery is ethical, fair, and compliant with legal and contractual requirements.
- Submit package level increase requests via the My Aged Care Portal.
Residential Care Worker
Mackillop Family Services
07.2022 - 02.2023
- Ensure a safe, structured, and accepting environment for children, young people, and staff.
- Perform household duties and regular safety checks.
- Implement policies and procedures.
- Provide high-quality physical and emotional care.
- Organize and participate in recreational activities with young people.
- Communicate relevant information about children/young people to appropriate teams (Case Manager, After Hours, Department of Families, Fairness, and Housing).
Case Manager and Senior Case Manager
Just Better Care
07.2021 - 09.2022
- Establish home care agreements, care plans, budgets, and connect clients to local services and resources.
- Conduct client visits, practicing person-centred care, and provide independent advice to clients and families, promoting independence at home.
- Collaborate with team members, stakeholders, and service providers to advocate for clients’ best interests.
- Conduct annual reviews, revise care plans, goals, service provisions, and manage budget expenditure.
- Ensure service delivery is ethical, fair, and compliant with legal and contractual requirements.
- Prepare rosters using Procura.
- Submit requests for package level increases via the My Aged Care Portal.
- Supervise and support two Home Care Package Case Managers.
Staff Support Officer (HACC)
Whitehorse City Council
03.2012 - 07.2021
- Supervise, coordinate, and support Support Workers delivering In-Home Support Services within the community.
- Manage teams, ensuring the right number of qualified staff are available to meet service needs.
- Collaborate with Home and Community Services teams, focusing on person-centred care, wellbeing, and reablement.
- Ensure rosters are balanced, client-centred, meet Occupational Health & Safety standards, and are cost-effective and timely.
- Investigate, monitor, and resolve incidents, hazards, or escalate to management as needed.
- Ensure staff adhere to corporate policies, procedures, and organizational values.
- Contribute to the review and maintenance of guidelines to ensure consistent service and quality care.
- Provide supervision, induction, training, and development to staff to meet client and Council objectives.
- Address and resolve staff feedback regarding client welfare.
- Access My Aged Care and collaborate with clients to complete relevant, goal-oriented care plans.
Rostering and Administration Officer (HACC)
Whitehorse City Council
11.2009 - 03.2012
- Customer Service including telephone, clients, external agencies, Council staff and general public
- Provide information to clients and families
- Prepare rosters for Transport and Social Support staff using both Sharikat Khoo and Carelink+
- Administrative support to staff including organisation of meetings
- Arrangement and distribution of petty cash
- Collate and provide statistical information and reports
- Work in a team and contribute to a professional work environment
- Assist and support Transport, PAG and Social Support programs with administrative duties
- Assisting with the running of Council’s Independent Living Units and Rooming House including maintenance
Personal Care Assistant
St Mark's Adult Day Centre
09.2008 - 09.2010
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Education
Diploma of Management -
Swinburne TAFE
01-2013
Certificate III in Business -
MEGT
01-2010
Certificate III in Aged Care & Home and Community Care -
EmployEase
01-2008
Year 12 Completion -
Millicent High School
01-2006
Skills
- Compassionate
- Communication
- Leadership
- Empathy
- Relationship building
- Time management
Timeline
Relationship Manager
Hearth Support Services
09.2024 - Current
Care Advisor (HCP)
Uniting Agewell
11.2022 - 06.2024
Residential Care Worker
Mackillop Family Services
07.2022 - 02.2023
Case Manager and Senior Case Manager
Just Better Care
07.2021 - 09.2022
Staff Support Officer (HACC)
Whitehorse City Council
03.2012 - 07.2021
Rostering and Administration Officer (HACC)
Whitehorse City Council
11.2009 - 03.2012
Personal Care Assistant
St Mark's Adult Day Centre
09.2008 - 09.2010
Diploma of Management -
Swinburne TAFE
Certificate III in Business -
MEGT
Certificate III in Aged Care & Home and Community Care -
EmployEase
Year 12 Completion -
Millicent High School
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