Jordana Greathead

I have successfully managed daily store open and close operations at Little Beach Road without incident for over four years, maintaining 100% compliance with cash handling and security protocols. I lead our team with a high level of performance skills, such as making decisions, and setting direction for our staff. Motivating them toward a goal. While providing streamlined processes and ensuring a positive shopping experience for all our customers. I can also run our store entirely on my own proving I work well in a team and individually. I am able to resolve customer complaints, process returns, and address service issues with a high satisfaction rate, contributing to an increase in repeat customers and a fantastic reputation for building customer loyalty. I am in charge of the online stock entry process and improving inventory accuracy across our digital platforms. I enter and maintain stock data within our online inventory system, ensuring up-to-date product availability and efficient stock inventory tracking. I pack and ship online orders, consistently meeting or exceeding shipping deadlines and customer expectations. I maintain strong working relationships with our suppliers by coordinating stock orders, resolving delivery issues, and stock faults, and ensuring timely replenishment of stock to support smooth business operations. I pride myself on ensuring smooth daily operations, high customer service standards, all while keeping the store clean and organized. I independently manage our store daily and handle all end of day reports.