Summary
Work History
Education
Skills
Work References
Timeline
Hi, I’m

Jordana Hoek

Deception Bay,QLD

Summary

I am passionate about Early Childhood - the personal reward and satisfaction it being in making a difference in young lives nor and for future generations to come. I am also passionate about offering children a learning environment about our worlds and making a through wellbeing, Sustainability and cultural diversity.

Capable Barista bringing superior customer service skills, sales abilities, and coffee knowledge. Serve customers with care and friendliness, keeping people coming back for delicious drinks and fun atmosphere. Able to connect with customers and meet diverse needs while skillfully handling business needs such as inventory and cleaning. Enthusiastic and well-trained effective at increasing employee performance and business profitability. Monitor employees and coach on optimal strategies for sales, merchandising and customer service. Excellent money handling and record-keeper abilities. Menu and product recommendations Coffee grinding Food preparation, Equipment cleaning Display maintenance, POS system operation Customer service, Strong communication, Calm demeanour, Front counter maintenance Dining room maintenance, Display case merchandising Positive and professional Beverage preparation Relationship, building Table bussing Opening and closing coordination, Artwork design Project management, Critical thinking,

Work History

PCYC

Job overview

  • Participated in fundraising events and opportunities
  • Worked to learn tasks quickly to improve performance
  • Attended community events and meetings to promote organizational goals
  • Supported client and community events, including recruiting and supporting volunteers
  • Coordinated volunteer schedules to ensure full coverage
  • Answered phones and provided information about organization's programs and services
  • Developed worksheets and copied documents for meetings.

Billy Lids Kindy

Educator
02.2023 - 04.2023

Job overview

  • Built relationships and communicated with parents to provide best learning environment for children.
  • Chose materials and developed lesson plans to enhance skills for individual students.
  • Collaborated with adults and children to provide safe and educational experience.
  • Developed and implemented engaging lesson plans to keep learner attention.
  • Helped teacher prepare instructional material and displays.
  • Cleaned, organized and restocked classrooms for upcoming classes.

Imagine Chilcare

Educator
09.2021 - 12.2021

Job overview

  • Chose materials and developed lesson plans to enhance skills for individual students.
  • Built relationships and communicated with parents to provide best learning environment for children.
  • Collaborated with adults and children to provide safe and educational experience.
  • Developed and implemented engaging lesson plans to keep learner attention.
  • Differentiated instruction to meet needs of diverse learners.
  • Managed classroom activities, parent conferences, and lesson plans.
  • Developed and implemented classroom routines to address varying student needs.
  • Met with parents to resolve conflicting educational priorities and issues.
  • Communicated with parents and other staff about student progress.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Taught students basic academic, behavioral and social skills.
  • Ordered and restocked classroom supplies.

Coffee Barista, Maggie Lee's Cafe

Barista
09.2020 - 11.2020

Job overview

  • Protected customers from infection risk, cross-contamination, and burns by following proper safety procedures
  • Prepared specialty coffee roasting packages, including selecting, grinding, and packing beans
  • Educated customers about different coffee options, describing taste, strength, and flavorings to help customers make final selections
  • Served and preparing coffee and other beverages as well as basic food items such as sandwiches and wraps
  • Cleaned prep areas and replenished supplies
  • Prepared beverage recipes and individually requested specialty drinks
  • Suggested food items to complement beverage orders
  • Created warm and welcoming store atmosphere
  • Followed money handling guidelines closely regarding check total verification, tip disbursement, and cash drawer management
  • Offered expert menu knowledge to assist customers with beverage selections
  • Served more than 100 customers per hour during busy periods.

Mount Isa Catholic Church,

Helper
01.2015 - 02.2020

Job overview

  • Wipe down church chairs prepare flowers for next morning watering gardens
  • Food prep for charities
  • Assisted senior team members with advanced work and learned how to complete advanced tasks.

Saint Joseph's Primary School, Catholic Education

School Care Supervisor
03.2019 - 01.2020

Job overview

  • Updated office files daily and kept records organized
  • Worked effectively with diverse team to accomplish daily objectives and meet long-term goals
  • Boosted efficiency by keeping work areas clean, tidy, and free of debris
  • Kept all areas clean, organized and in line with company professional standards
  • Assisted in preparing program materials, equipment, daily snacks, and activity supplies
  • Facilitated daily childcare functions in adherence with licensing guidelines and health and safety standards
  • Communicated openly and diplomatically to build rapport with parents, caregiver, and staff members
  • Supervised daily activities and stepped in to redirect problematic behavior or resolve conflicts
  • Cleaned and sanitized toys, play areas, and frequently trafficked areas
  • Recorded daily activities, progress, and incidents for director and parent review
  • Supported children's cognitive, social, and emotional development
  • Met needs of children of different ages through developmentally-appropriate activities
  • Arranged outings for children with focuses on both entertainment and learning
  • Read stories and played age-appropriate games with children in care
  • Protected children with good safety and security policies
  • Reported child's activities, demeanor and health concerns to parents at pickup
  • Used gentle disciplinary techniques to stop bad behavior.

Cert 2, Good Shepherd Catholic College

01.2019 - 08.2019

Job overview

  • Helped students prepare for planned performances by setting ambitious targets and guiding each through practices and skill-building sessions
  • Duplicated original recordings to new media and formats for preservation and different uses
  • Packed up equipment after events with care to protect devices and prepare for easy setup at future locations
  • Helped performers and producers achieve desired sounds by offering knowledgeable feedback
  • Recorded on-site and studio-based sounds by professionally setting up and configuring microphones
  • Captured sounds such as spoken words and music using physical and digital media
  • Set up recording equipment, microphones, and speakers for to document live events and share speeches and performances with audience members
  • Enhanced customer satisfaction with fast, knowledgeable service.

McDonald's

Head Barista
09.2016 - 09.2018

Job overview

  • Achieved high inspection scores by following health department requirements closely
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees, or teas
  • Satisfied customers consistently, quickly meeting needs with knowledgeable service
  • Supported team productivity by restocking supplies and completing checklists during slow periods
  • Received and processed customer payments
  • Took customer orders and conveyed them to other employees for preparation
  • Kept line moving with efficient order taking and payment processing
  • Met upsell goals by promoting high-profit items to every customer
  • Promoted sales through attractive product arrangements in display cases
  • Cleaned and sanitized work areas, utensils, and equipment.

McDonald's

All Rounder
09.2016 - 09.2018

Job overview

  • Enforced kitchen hygiene and cleanliness standards with all personnel
  • Supported front- and back-of-house team members in delivering seamless guest experiences with quality food
  • Placed new orders based on expected demand and for upcoming special events or holidays
  • Washed and sanitized equipment, pots, and pans for kitchen staff
  • Packaged food for individual customers and catering orders for pick-up or delivery
  • Maintained strict food safety standards with regular temperature checks
  • Prepared ingredients and restocked supplies to support kitchen team
  • Monitored and recorded food temperatures on regular cycle time
  • Minimized risk of infection or contamination by consistently following kitchen and health department standards
  • Sanitized pots, pans, and utensils using high-temperature commercial dishwashers
  • Maintained inspection readiness in all dining and food preparation areas
  • Handled food prep and service needs for parties and large events
  • Maintained clean kitchen stations and storage areas
  • Assisted with light food preparation under direction of senior kitchen staff
  • Completed end-of-day kitchen cleaning and sanitizing
  • Followed OSHA regulations and safety protocols for safe handling and use of workplace chemicals
  • Mixed ingredients and prepared special dressings and sauces for cooks
  • Vacuumed dining area and swept and mopped kitchen floor
  • Assisted with food service by working closely with servers to move food out quickly
  • Avoided waste through consistent stock rotation and correct portioning
  • Minimized spoilage risks by always storing ingredients properly
  • Prepared for busy periods by cutting, slicing and washing frequently used ingredients
  • Kept kitchen organized by cleaning up waste and leftover foods
  • Cleaned fowl, fish, poultry, and shellfish to prepare for cooking or serving
  • Assembled meal trays with foods in accordance with patients' diets.

McDonald's

Volunteer
09.2016 - 10.2016

Job overview

  • Participated in fundraising events and opportunities
  • Worked to learn tasks quickly to improve performance
  • Attended community events and meetings to promote organizational goals.

Cert, Good Shepherd Catholic College

01.2016 - 10.2016

Education

McDonald's

Cert 2 Retail Services

University Overview

Collaborated with team members to meet daily demands and handle challenging projects. Troubleshoot problems and developed successful solutions. Helped team handle high-volume work by prioritizing tasks and organizing supplies. Set organization up for success with well-planned vision, mission, and strategic goals, Met financial and administrative targets, accurately tracking funds and keeping records current. Kept employees satisfied and working hard through consistent training, mentoring and support. Boosted sales through successful advertising campaigns. Coordinated regular store cleaning and product resets for optimal appearance. Trained employees to capitalize on all sales and service opportunities with proactive approaches. Brought in new customers with unique customer appreciation events and special sales. Approached and solved work problems with initiative and sound judgment. Kept all areas clean, organized and in line with company professional standards.

Good Shepherd Catholic College

Grade 12

Cert 2 Music Industry And ICT
Good Shepherd Catholic College

No Degree
07.2019

Skills

  • Dietary Needs
  • Recreational Activities
  • Emotional Development
  • Mobile Devices
  • Strategy Management
  • Monitoring Wells
  • Group and Individual Care
  • Special Projects
  • Patient Health Information Access
  • Dietary Guidelines
  • Individualized Care Plans
  • Group Activities
  • Before School Care
  • Educational Strategies
  • Learning Styles
  • School Programs
  • Motor Skills Development
  • Classroom Monitoring
  • Maintain School Records
  • Support Teachers
  • Instructional Materials Selection
  • Musical Instruction
  • Group and Individual Instruction
  • Learning Management System (LMS)
  • Blackboard Learn
  • Documentation
  • Digital Art Knowledge
  • Internal and External Communications
  • Communication
  • Team and Leader work
  • Good Listening skills
  • Store Opening and Closing
  • Retail Sales
  • Policy and Procedure Adherence
  • Plates Presentation
  • Special Orders
  • Gift Wrapping
  • Teamwork and Collaboration
  • Self-Checkout Assistance
  • Adaptable and Flexible
  • Folding Clothes
  • POS System Operations
  • Service Contracts

Work References

Sharman Melody - Billy Lids Kindy

Mobile number  0404511837


Jonna Sario James - Billy Lids Kindy

Mobile Number 0412256186

Email Address Sario_24@yahoo.com


Zeanne 

Mobile Number 0490845098


Timeline

Educator

Billy Lids Kindy
02.2023 - 04.2023

Educator

Imagine Chilcare
09.2021 - 12.2021

Barista

Coffee Barista, Maggie Lee's Cafe
09.2020 - 11.2020

School Care Supervisor

Saint Joseph's Primary School, Catholic Education
03.2019 - 01.2020

Cert 2, Good Shepherd Catholic College
01.2019 - 08.2019

Head Barista

McDonald's
09.2016 - 09.2018

All Rounder

McDonald's
09.2016 - 09.2018

Volunteer

McDonald's
09.2016 - 10.2016

Cert, Good Shepherd Catholic College
01.2016 - 10.2016

Helper

Mount Isa Catholic Church,
01.2015 - 02.2020

PCYC

McDonald's

Cert 2 Retail Services

Good Shepherd Catholic College

Grade 12

Cert 2 Music Industry And ICT

No Degree
Jordana Hoek