Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jordana Rooney

Camira, QLD

Summary

Hardworking Disability Support Worker dedicated to comprehensive, compassionate and individualized patient care. Manages appointments and medication, assists with bathing and grooming and maintains tidy environments. Expert in disability support.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Disability Support Worker

Choice Passion Life
03.2021 - Current
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
  • Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.

Customer Support Specialist

Princess Polly
10.2020 - 03.2022
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.

Education

Undergrade of A Bachelor in Nursing - Nursing

Griffith University
Brisbane, QLD
10.2025

Skills

  • Daily living assistance
  • Housekeeping and meal preparation
  • Personal Care
  • Independent Living Support
  • Vitals monitoring
  • Patient Assessments
  • ADL Assistance
  • Quality of care standards

Accomplishments

Ran 2 marathons

Won 1 all Ireland grand final


Certification

  • Mental Health First Aid Certification – Mental Health First Aid USA.
  • Cardiopulmonary Resuscitation Certification (CPR) – American Heart Association or Red Cross.
  • ServSafe Food Handler's Certification

Timeline

Disability Support Worker

Choice Passion Life
03.2021 - Current

Customer Support Specialist

Princess Polly
10.2020 - 03.2022

Undergrade of A Bachelor in Nursing - Nursing

Griffith University

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Jordana Rooney